Branch Banking IV: Case studies of successful strategy

Branch Banking IV is the latest report in RBR’s popular Branch Banking executive report series. It explores the range of approaches taken by different types of bank, highlighting examples of best practice in branch strategy. The report presents case studies that demonstrate the synergy between physical and digital channels being seen during the current wave of retail bank branch transformation. Whether you are a bank, a supplier, or other industry participant, these case studies will inspire you to better serve your customers.

key info and pricing

Published: November 2018
Pages: 143
Author: David Cavell
Price: £1,500 (printed – see order form for other licence options)

RBR executive reports

This report is part of RBR’s “Executive Report” series which provides expert opinion on topical issues in the banking automation, ATMs, cards and payments sectors.

The reports provide a mix of information, analysis, insights and implications and are aimed at senior executives or others looking for informed commentary on key industry issues.

contents

EXECUTIVE SUMMARY

SECTION A: BRANCH-LED STRATEGY
1. Eastern Bank, USA
2. Huntington National Bank, USA
SECTION B: BRANCH TRANSFORMATION
3. Bank of America, USA
4. Bank of Ireland (BOI), Ireland
5. Millennium bcp (MBCP), Portugal
6. The Nordea Group
7. OCBC and UOB, Singapore
8. Origin Bank, USA
SECTION C: BRANCH BUSINESS MODEL
9. Bendigo and Adelaide Bank (BEN), Australia
10. CO-OP Financial Services (CO-OP), USA
11. Handelsbanken, Sweden
12. SNS Bank, Netherlands (de Volksbank group)
SECTION D: LOUNGES
13. ING, Belgium
14. Virgin Money, UK
SECTION E: MAJOR STRATEGIC ISSUES
15. Branch types
16. Branch design principles
17. The customer experience
18. Strategy development and management
19. Conclusions