“RBR’s cards research provides us with strategic, industry benchmark data of a quality which is heads above anything else available.”

"The level of detail and quality of research that RBR provides is simply not available from any other source."

"We require reliable and comprehensive research at both the deployer and country level. For more than a decade, RBR has provided us with such research."
Wincor Nixdorf

"We use RBR's Global ATM Study both for strategic planning centrally and for tactical planning and customer support at the local country level. The study has comprehensive geographic coverage and enough depth to allow us to access information that results in analyses that would have otherwise been impossible or impractical."

Teller Automation and Branch Trans...

Published: February 2017
Title: Teller Automation and Branch Transformation 2017
Pages: 964
Tables and figures: 470

Countries covered: 26 detailed country reports

EMEA: Austria •  France • Germany • Italy • Netherlands • Poland • Portugal • Russia • Saudi Arabia • South Africa • Spain • Switzerland • Turkey • Ukraine • United Kingdom
Americas: Brazil • Canada • Mexico • USA
Asia-Pacific: Australia • China • India • Indonesia • New Zealand • Singapore • Thailand
Full report: £35,000 (printed + electronic multi-user licence)

Download order form 

Faced with changing customer behaviours and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative teller automation solutions, including assisted self-service terminals, may become increasingly popular.

The study examines what technologies banks plan to utilise to transform their branches and the role of the people within them. It reports the current deployment levels of TAUs among banks and other financial institutions and the future potential for TAUs and other new teller automation solutions in 26 countries worldwide, while identifying the main market drivers and inhibitors of TAU deployment.

The information and insights contained in this report help suppliers make better, more informed decisions about how best to take advantage of market opportunities, by establishing:

  • How branch strategies are evolving
  • What new teller automation solutions are being utilised by banks
  • The current size and structure of the market for TAUs
  • How the TAU market is likely to change over the next few years
  • Which countries have the largest potential for TAU solutions
  • The main market drivers, inhibitors and vendor selection criteria
  • The critical market requirements

Outline of Report Contents:

The 960-page report comprises an introductory section with international comparisons and analysis, and 26 individual country reports, which have a common structure:

  • Market overview
  • Branch strategy – branches and teller positions, branch transformation initiatives, omnichannel integration and customer experience
  • Current TAU market – market size and growth, main deployers, functionality and hardware features, service and maintenance, customer acceptance, terminal usage, connectivity
  • Manufacturers – market shares and vendor selection criteria
  • Assisted self-service and other branch technology
  • TAU market drivers and inhibitors
  • TAU market forecasts – forecast TAU installed base and shipments, future TAU market requirements, future levels of branches and teller positions, future of alternative branch technology
  • Deployer profiles
  • Annex

The information in Teller Automation and Branch Transformation 2017 is based on extensive primary research and is not available from any other source.

RBR Factsheet in English RBR Factsheet in German RBR Factsheet in French RBR Factsheet in Spanish RBR Factsheet in Italian RBR Factsheet in Russian RBR Factsheet in Japanese RBR Factsheet in Chinese RBR Factsheet in Korean
RBR Factsheets