Self-Service Banking Europe 2018

Royal Lancaster London, London
14th-15th May 2018

Self-Service Banking Europe 2018 is RBR's flagship European conference and the region's premier ATM and self-service banking event. It brings together 600 banks, independent deployers, payment providers, hardware vendors, software suppliers, schemes, networks and service companies and a range of other key industry stakeholders at a unique event.

The high quality speaker programme comprising case studies by leading banks and thought leadership sessions by industry experts, brings together senior decision makers and industry stakeholders from across Europe and the rest of the world. It involves the world's leading financial institutions, innovative startups and fintechs. 

There are three main ways of getting involved in Self-Service Banking Europe 2018:
- to exhibit or sponsor, please email Amanda Hardy
- to submit a speaker proposal, please email Emily Beeby
- to attend, please book online or email Joanne Kumire.

Ticket prices are as follows:
- Bank £720 (until 31/10/17 - normal price £900)
- Other (IAD, processor, supplier etc.) £1,440 (until 31/10/17 - normal price £1,800).

Exhibiting and sponsoring

We would like to thank all of our sponsors and exhibitors for helping to make the 2017 event such a success.

For profiles of sponsors and exhibitors click here

Media partners: Banking Technology  |  Card & Payments World  |  Financial IT  |  Fintech Finance  |  FStech IBS Journal  |  Payments Cards and Mobile  |  Payment Week  | RFI Media  |  Techfoliance  |  The Fintech Times 

Please see the speaker agenda for the 2017 conference below, or download a detailed version.

Day 1: Tuesday 23rd May 2017

KEYNOTE ADDRESSES

• Are you ready for the digital future?
  José Resendiz, Vice President of Financial Services, NCR (USA)
• Empowering financial services in the digital economy
  Karen Cone, General Manager, Worldwide Financial Services, Microsoft (USA)
• Reducing pain points: chances for banks to stay competitive in disruptive times
  Jochen Werne, Director of Marketing, Business Development, Treasury and Payment Services, Bankhaus August Lenz (Germany)
• Shaping a global self-service strategy in response to a changing banking landscape
  Marco Vagnerini, Head of Self-Service Banking, UniCredit (Italy)
• How to win consumers in a connected commerce era?
  Andy Mattes, CEO, Diebold Nixdorf (USA)
• How will changes in payments drive changes in retail banking?
  Ian Gausden, Managing Director, Card Transaction Services, Vocalink (UK)
• The role of mobile payments in a multichannel self-service ecosystem
  Prakash Hariramani, Group Product Manager, Android Pay, Google (USA)

DIGITAL TRANSFORMATION IN THE SELF-SERVICE CHANNEL

• Digital account opening – starting the relationship in the right way
  Emily Houghton, VP, Digital Account Opening for Business Banking, Barclays (UK)
• Using digital transformation to revolutionise the customer experience
  Michael Berner, Managing Director, Country Consumer Banking Head, Citibank (Russia)
• A simplified ATM user experience for a new generation of banks  
  Jaromír Vostrý, Product Manager – Cards, Air Bank (Czech Republic) and Jürgen Kisters, Head of Marketing and Communications – EMEA, Diebold Nixdorf (Germany)

MAXIMISING ATM AVAILABILITY AND ACCEPTANCE

• Is outsourcing the new ATM paradigm?
  James Popalis, VP, Physical Distribution, In-Branch Technology and Workforce Productivity, Scotiabank (Canada) and Brian Bailey, Executive Vice President & Managing Director, Global Financial
  Institutions, Cardtronics (USA)

• Globalising an ATM network
  Chris Winter, Vice President, Global Acceptance – EMEA, Discover Financial Services (UK) and Andrew McGonnell, Head of Product Management - Card Transaction Services, Vocalink (UK)
• Building and managing a shared non-branch ATM network in Brazil
  Jaques Rosenzvaig, Managing Director, TecBan (Brazil)

SOFTWARE-LED TRANSFORMATION IN SELF-SERVICE

• Making glocal banking a reality
  Paolo Taricco, Communications Manager, Banca d’Alba (Italy) and Mark Aldred, Head of Sales, Auriga (UK)
• Implementing innovation and taking back control of the ATM network
  Cumhur Güven, VP, Director of Digital Banking Software Development and Analysis, Yapı Kredi (Turkey) and Audrey Priami, Europe and Africa Head of Sales, KAL ATM Software (France)
• The truth about testing ATMs – how a bank can meet demanding deadlines
  Luke Walton, Project Manager, Strategy and Business Performance, BNZ (New Zealand) and Colin Fraser, Senior Product Manager, ATM, FIS (UK)

REVOLUTIONISING ATMS TO ENHANCE CUSTOMER EXPERIENCE

• The role of self-service in delivering a premium omnichannel customer experience
  Sumit Sahni, Partner, Bain & Co (UK)
• Re-thinking the ATM for the next ten years
  Clinton Cheng, Global Head of Visa/PLUS ATM Network, Visa (USA)
• From old to new – managing the modernisation of 2,500 ageing ATMs
  Matt Millburn, Senior Manager, ATM Channel (Retail), Santander (UK)

17:30 Complimentary drinks reception (everyone invited!)

DAY 2: Wednesday 24th May 2017

HOW CONTACTLESS AND OMNICHANNEL ARE DRIVING ATM INNOVATION

• Enabling next-generation interactions at the ATM
  Dan Goodman, VP, Global Products and Solutions, ATM and Cash Access, Mastercard (USA)
• The journey from ATM to micro-branch
  Mehmet Çepni, Product Development Supervisor, and İsmail Kazan, MT & Payment Systems Product Development Specialist, Kuveyt Türk (Turkey)
• Realising the benefits of a contactless self-service channel
  Maksim Dareshin, Head of Self-Service Systems Development Department, Alfa-Bank (Russia)
• Cardless and contactless transactions at the ATM
  Michal Voldřich, former Digital Leader and Programme Manager, ČSOB (Czech Republic)

THE FUTURE OF DEPOSIT, RECYCLING AND BRANCH AUTOMATION

• Automated deposit: where next?
  Rowan Berridge, Associate, RBR (UK)
• Self-service in a branch context: meeting the customer’s needs
  João Carvalho, Deputy Director – Project Manager, Banco BPI (Portugal) and Giuseppe Botti, Sales and Export Area Manager, CIMA (Italy)
• The business case for an independent cash-recycling network
  Nori Antonio Ritter Lermen, Director of Products and Innovation, Saque e Pague (Brazil)
• Why deposit ATMs are not just for small business customers
  Nazım Erdogan, Director of Digital Banking, TEB (Turkey)

UNDERSTANDING PROFITABILITY IN THE SELF-SERVICE CHANNEL

• Managing customer flows in the branch and self-service environment
  Elena Loskutova, Head of Self-Service Network Development, VTB24 (Russia)
• Machine learning and the self-service channel
  Dinko Lucić, Member of the Management Board – Retail, PBZ (Croatia)
• Bringing together self-service banking and payments
  Tonarius Looyesteyn-Worth, Product Owner, Mobile, POS and eCommerce, Rabobank (Netherlands)

HOW FINTECH IS BREATHING NEW LIFE INTO SELF-SERVICE BANKING

• Fintech and the future of self-service
  Susanne Hannestad, CEO, Fintech Mundi (Norway)
• Bringing the in-person customer experience to digital channels
  Daniel Michaeli, Co-founder and CEO, SaleMove (USA)
• Remote access to self-service banking facilities
  Matt Grant, Sales Director, RealVNC (UK)
• Facial recognition and authentication technology
  Matthew Pearch, Commercial Director, iProov (UK)

TAKING ATMS AND SELF-SERVICE TO THE NEXT LEVEL

• Designing the self-service banking channel of the future
  Ray Ehscheid, former SVP, Store Design and Merchandising Executive, Bank of America (USA)
• Assisted self-service – an idea whose time has come?
  Bob Meara, Senior Analyst, Banking Group, Celent (USA)
• Making ATM infrastructures more resilient
  Mahmood Shafiee, Lecturer in Engineering Risk Analysis, Cranfield University (UK)
• Self-service as a gateway to better customer relationships
  Norman Gill, Consultant, Camor Consulting (UK)

 
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