Self-Service Banking Europe 2017

Park Plaza Riverbank Hotel, London
23rd-24th May 2017

Self-Service Banking Europe 2017 (formerly 'European ATMs') is RBR's flagship European conference and the region's premier ATM and self-service banking event. It brings together 600 banks, independent deployers, payment providers, hardware vendors, software suppliers, schemes, networks and service companies and a range of other key industry stakeholders at a unique event.

The high quality speaker programme comprising pioneering bank case studies and thought leadership sessions, brings together senior decision makers and industry stakeholders from across Europe and the rest of the world. It involves the world's leading financial institutions as well as the new generation of challenger banks and fintechs. 

There are three main ways of getting involved in Self-Service Banking Europe 2017:
- to exhibit or sponsor, please email Emily Camara
- to submit a speaker proposal, please email Robert Chaundy
- to attend, please book online or email Joanne Kumire

Ticket prices are as follows:
- Banks £560 +vat (until 24/03/17 - normal price £700 +vat)
- Suppliers/Others £1,280 +vat (until 24/03/17 - normal price £1,600 +vat).

For industry suppliers, the conference offers unparalleled access to key banking personnel and the chance to demonstrate thought leadership, enhance brand reputation and showcase new products and services. We are now sold out of exhibition booths in the main exhibition area, but are currently investigating options for adding a small number of additional spaces, so please contact RBR urgently to join the waiting list. We also have a range of sponsorship options available, so please get in touch if you would like further details.

Media partners: Banking Technology  |  Card & Payments World  |  Financial IT  |  Fintech Finance  |  FStech Payments Cards and Mobile  |  Payment Week  |  Techfoliance

For a detailed speaker programme and further information about the event please download the conference brochure, or see below for a summary agenda.

Day 1: Tuesday 23rd May 2017


• How to win consumers in a connected commerce era?
  Andy Mattes, CEO, Diebold Nixdorf (USA)
Empowering financial services in the digital economy
  Karen Cone, General Manager, Worldwide Financial Services, Microsoft (USA)
The role of mobile payments in a multichannel self-service ecosystem
  Prakash Hariramani, Group Product Manager, Android Pay, Google (USA)
The future of payments in a self-service world
  Ian Gausden, Managing Director, Card Transaction Services, VocaLink (UK)
• Shaping a global self-service strategy in response to a changing banking landscape
  Marco Vagnerini, Self-Service Banking Manager, UniCredit (Italy)
• Designing the self-service banking channel of the future
  Ray Ehscheid, SVP Store Design & Merchandising Executive, Bank of America (USA)


• Enabling next-generation interactions at the ATM
  Dan Goodman, VP/Team Lead, ATM & Cash Access, Mastercard (USA)
• Re-thinking the ATM for the next ten years
  Clinton Cheng, Global Head of Visa/PLUS ATM Network, Visa (USA)
• Cardless and contactless transactions at the ATM
  Michal Voldrich, Digital Leader & Program Manager, ČSOB (Czech Republic)


• From old to new – managing the modernisation of 2,500 ageing ATMs
  Matt Millburn, Senior Manager, ATM Channel (Retail), Santander (UK)
• Building and managing a shared non-branch ATM network in Brazil
  Jaques Rosenzvaig, Managing Director, TecBan (Brazil)
• Enhancing self-service provision via software robotics
  ICICI Bank (India)
• Is outsourcing the next ATM paradigm?


• Bringing together self-service banking and payments
  Tonarius Looyesteyn-Worth, Product Owner, Mobile, POS and eCommerce, Rabobank (Netherlands)
• The journey from ATM to micro-branch
  Mehmet Çepni, Product Development Supervisor, Kuveyt Türk (Turkey)
• Can video banking personalise the ATM channel?
  Maksim Dareshin, Alfa-Bank (Russia)


• Supporting new transaction types at the ATM
• How software is evolving to enable the next generation of ATMs
• Omnichannel integration from a bank’s perspective

Day 2: Wednesday 24th May 2017


• Optimising the cost of cash deposit in a less cash world
  ABN AMRO (Netherlands)
• Why deposit ATMs are not just for small business customers
  Nazim Erdogan, Marketing & Business Development, TEB (Turkey)
• The business case for an independent cash-recycling network
  Nori Antonio Ritter Lermen, Director of Products and Innovation, Saque e Pague (Brazil)


• Digital account opening at the start of the customer journey
  Emily Houghton, VP, Digital Account Opening for Business Banking, Barclays (UK)
• Using digital transformation to revolutionise the customer experience
  Michael Berner, Business Development & Product Management Director, Citibank (Russia)
• Reducing pain points: chances for banks to stay competitive in disruptive times
  Jochen Werne, Director Marketing, Business Development & Treasury, Bankhaus August Lenz (Germany)


• Managing customer flows in the branch and self-service environment
  Elena Loskutova, Head of Self-Service Network Development, VTB24 (Russia)
• How to streamline self-service and boost profitability
  Handan Yılmaz, Process Development Supervisor, Garanti Bank (Turkey)
• Machine learning and the self-service channel
  Dinko Lucić, Member of the Management Board – Retail, PBZ (Croatia)


• Personalising ATM interactions
• Account management and synchronisation
• Customer identification and authentication
• Cancellation/suspension of account access after security breaches
• Targeted benefits


• The role of self-service in delivering a premium omnichannel customer experience
  Sumit Sahni, Partner, Bain & Co (UK)
• Assisted self-service – an idea whose time has come?
  Bob Meara, Senior Analyst, Banking Group, Celent (USA)
• Making ATM infrastructures more resilient
  Dr Mahmood Shafiee, Lecturer in Risk and Reliability Engineering, Cranfield University (UK)
• Self-service as a gateway to better customer relationships
  Norman Gill, Consultant, Camor Consulting (UK)
• The future of ATMs and self-service banking in Europe
  Dominic Hirsch, Managing Director, RBR (UK)

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