Self-Service Banking Europe 2017

Park Plaza Riverbank Hotel, London
23rd-24th May 2017

Self-Service Banking Europe 2017 (formerly 'European ATMs') is RBR's flagship European conference and the region's premier ATM and self-service banking event. It brings together 600 banks, independent deployers, payment providers, hardware vendors, software suppliers, schemes, networks and service companies and a range of other key industry stakeholders at a unique event.

The high quality speaker programme comprising pioneering bank case studies and thought leadership sessions, brings together senior decision makers and industry stakeholders from across Europe and the rest of the world. It involves the world's leading financial institutions as well as the new generation of challenger banks and fintechs. 

There are three main ways of getting involved in Self-Service Banking Europe 2017:
- to exhibit or sponsor, please email Emily Camara
- to submit a speaker proposal, please email Robert Chaundy
- to attend, please book online or email Joanne Kumire

Ticket prices are as follows:
- Banks £700 +vat
- Suppliers/Others £1,600 +vat.

For industry suppliers, the conference offers unparalleled access to key banking personnel and the chance to demonstrate thought leadership, enhance brand reputation and showcase new products and services. We are now sold out of exhibition booths in the main exhibition area, but are currently investigating options for adding a small number of additional spaces, so please contact RBR urgently to join the waiting list. We also have a range of sponsorship options available, so please get in touch if you would like further details.

Media partners: Banking Technology  |  Card & Payments World  |  Financial IT  |  Fintech Finance  |  FStech IBS Journal  |  Payments Cards and Mobile  |  Payment Week  |  Techfoliance  |  The Fintech Times

For a detailed speaker programme and further information about the event please download the conference brochure, or see below for a summary agenda.

Day 1: Tuesday 23rd May 2017


• How to win consumers in a connected commerce era?
  Andy Mattes, CEO, Diebold Nixdorf (USA)
• Empowering financial services in the digital economy
  Karen Cone, General Manager, Worldwide Financial Services, Microsoft (USA)
• Shaping a global self-service strategy in response to a changing banking landscape
  Marco Vagnerini, Head of Self-Service Banking, UniCredit (Italy)
• How will changes in payments drive changes in retail banking?
  Ian Gausden, Managing Director, Card Transaction Services, VocaLink (UK)
• The role of mobile payments in a multichannel self-service ecosystem
  Prakash Hariramani, Group Product Manager, Android Pay, Google (USA)
• Designing the self-service banking channel of the future
  Ray Ehscheid, SVP Store Design and Merchandising Executive, Bank of America (USA)


• Digital account opening – starting the relationship in the right way
  Emily Houghton, VP, Digital Account Opening for Business Banking, Barclays (UK)
• Using digital transformation to revolutionise the customer experience
  Michael Berner, Managing Director, Country Consumer Banking Head, Citibank (Russia)
• New ATM transaction types for a new generation of banks
  Jaromír Vostrý, Product Manager – Cards, Air Bank (Czech Republic) and Jürgen Kisters, Head of Marketing and Communications – EMEA, Diebold Nixdorf (Germany)


• From old to new – managing the modernisation of 2,500 ageing ATMs
  Matt Millburn, Senior Manager, ATM Channel (Retail), Santander (UK)
• The journey from ATM to micro-branch
  Mehmet Çepni, Product Development Supervisor, Kuveyt Türk (Turkey)
• Re-thinking the ATM for the next ten years
  Clinton Cheng, Global Head of Visa/PLUS ATM Network, Visa (USA)


• Is outsourcing the new ATM paradigm?
  James Popalis, Vice President, Physical Distribution Strategy, Scotiabank (Canada) and Brian Bailey, Executive Vice President & Managing Director, Global Financial Institutions, Cardtronics (USA)
• Building and managing a shared non-branch ATM network in Brazil
  Jaques Rosenzvaig, Managing Director, TecBan (Brazil)
• Reducing pain points: chances for banks to stay competitive in disruptive times
  Jochen Werne, Director Marketing, Business Development and Treasury, Bankhaus August Lenz (Germany)


• Supporting new ATM transaction types
  Auriga (Italy) + bank
• Implementing innovation and taking back control of the ATM network
  Yapı Kredi (Turkey) and Audrey Priami, Europe and Africa Head of Sales, KAL ATM Software (France)
• Globalising an ATM network
  Chris Winter, Vice President, Global Acceptance - EMEA, Discover Financial Services (UK) and Andrew McGonnell, Head of Product Management - Card Transaction Services, VocaLink (UK)

17:30  Complimentary drinks reception (everybody invited!)

Day 2: Wednesday 24th May 2017


• Enabling next-generation interactions at the ATM
  Dan Goodman, Vice President, Global Products and Solutions, ATM and Cash Access, Mastercard (USA)
• Realising the benefits of a contactless self-service channel
  Maksim Dareshin, Head of Self-service Systems Development Department, Alfa-Bank (Russia)
• Cardless and contactless transactions at the ATM
  Michal Voldřich, Digital Leader and Program Manager, ex-ČSOB (Czech Republic)


• Optimising the cost of cash deposit in a less-cash world
  Banco BPI (Portugal) and CIMA (Italy)
• Why deposit ATMs are not just for small business customers
  Nazım Erdogan, Director of Digital Banking, TEB (Turkey)
• The business case for an independent cash-recycling network
  Nori Antonio Ritter Lermen, Director of Products and Innovation, Saque e Pague (Brazil)


• Managing customer flows in the branch and self-service environment
  Elena Loskutova, Head of Self-Service Network Development, VTB24 (Russia)
• Machine learning and the self-service channel
  Dinko Lucić, Member of the Management Board – Retail, PBZ (Croatia)
• Bringing together self-service banking and payments
  Tonarius Looyesteyn-Worth, Product Owner, Mobile, POS and eCommerce, Rabobank (Netherlands)


• Fintech and the future of self-service
  Susanne Hannestad, CEO, Fintech Mundi (Norway)
• Enabling companies to deliver an in-person customer experience online  
  SaleMove (USA)
• Remote self-service access
  RealVNC (UK)
• Multi-channel face authentication
  iProov (UK)


• Assisted self-service – an idea whose time has come?
  Bob Meara, Senior Analyst, Banking Group, Celent (USA)
• Self-service as a gateway to better customer relationships
  Norman Gill, Consultant, Camor Consulting (UK)
• Making ATM infrastructures more resilient
  Mahmood Shafiee, Lecturer in Risk and Reliability Engineering, Cranfield University (UK)
• The role of self-service in delivering a premium omnichannel customer experience
  Sumit Sahni, Partner, Bain & Co (UK)
• The future of ATMs and self-service banking in Europe
  Dominic Hirsch, Managing Director, RBR (UK)

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