Self-Service Banking Asia 2018

Shangri-La Hotel, Jakarta, Indonesia
21st-22nd March 2018

Self-Service Banking Asia  is the leading ATM and self-service banking conference in this large and rapidly growing region. The event has previously been held in Bangkok, Beijing, Jakarta, Manila and Mumbai and is  based around a two-day speaker programme, including case studies addressing a full range of hardware, software and services related topics, and an ATM, self-service and banking technology exhibition area showcasing the latest banking products and solutions.  

Self-Service Banking Asia brings together 350+ banks, independent deployers, processors, ATM hardware and software vendors, CIT companies and other service providers from across Southeast Asia and the Asia-Pacific region to learn, explore and network. Planning is well underway for the 2018 conference in Jakarta, Indonesia, which is one of the region's largest and fastest growing banking markets.

There are three main ways of getting involved in Self-Service Banking Asia 2018:
- to exhibit or sponsor, please email Amanda Hardy
- to submit a speaker proposal, please email Emily Beeby
- to attend, please book online or email Joanne Kumire.

Ticket prices are as follows:
- Banks and IADs: £800 (until 30/11/17 - normal price £1,000)
- Others: £1,120 (until 30/11/17 - normal price £1,400)

Exhibiting and sponsoring

391 delegates representing 136 organisations from 25 countries attended Self-Service Banking Asia 2017.  For more information on how your company can get involved, please get in touch.

Thank you to our official media partners: Asian Banking & Finance  |  Financial IT  |  Fintech Finance  |  Payments Cards and Mobile  |  Payment Week

Speaker Agenda

The 2018 speaker agenda is currently under development - in the meantime please see below to view the sessions from the 2017 conference.

Day One, Wednesday 22nd March

09:00 Keynote addresses
• Leveraging self-service to drive financial inclusion
  Melchor T. Plabasan, Deputy Director, Head of Core Information Technology Specialist Group, Bangko Sentral ng Pilipinas (Philippines)
• Philippine ATM landscape – 7,500 islands, 103 million Filipinos and 19,200 ATMs
   Jennifer M. Tantan, CEO and Treasurer, MegaLink (Philippines)
• Best practices for ATM operational efficiency – a global overview
   Antonio Encinar Arroyo, Global ATM Manager, Retail and Commercial Banking Division, Santander Group (Spain)

10:45 Coffee and exhibits open

11:30 The evolution of self-service banking
• Self-service terminal strategy – a bane or boon for banks?
  Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)
• Omnichannel integration – creating a digital bank
  Paolo J. Baltao, Head of EON Banking Group, UnionBank of the Philippines (Philippines)
• The dilemma of digital transformation for a challenger bank
  Andreas Kurniawan, Executive Vice President, Retail Business Development, OCBC NISP (Indonesia)

12:45 Lunch and exhibits open

14:00 Using technology to streamline branch transformation
• Cash recycling – a significant milestone in the journey towards optimising our cash value chain
  Preni Naidoo, Executive Head of Self-Service Banking, Nedbank (South Africa) and Carlo Cruz, Country Manager, NCR (Philippines)
• Maximising customer interaction using teller automation
  Ben Thorpe, Managing Director, Asia-Pacific, Glory Global Solutions (Singapore)
• The role of self-service in branch transformation
  Sharath Padmalochanan, Area Sales Manager, Southeast Asia, KAL ATM Software (Malaysia)

15:25 Coffee and exhibits open

16:10 ATM software – new horizons for the network
• Connected commerce in a digital world
  Karsten Kemna, VP Sales and Systems, APAC, Diebold Nixdorf (Singapore)
• The truth about testing ATMs – how Bank of New Zealand met its demanding deadlines
  Frank Kidd, Sales Director APAC, ME & LATAM, FIS Global (UK)
• DIGICAL – a pragmatic approach to omnichannel banking and payments
  Darren Ly, Chairman, Ly Hour PayPro (Cambodia) and Ricardos Khoury, CEO and Founder, Novus Technologies (Singapore)

17:30 Drinks reception

Day Two, Thursday 23rd March

09:00 ATM optimisation and cash management
• The journey to cash recycling in Asia
  Pham Ngoc Thanh, Director, Card Operation Centre, Vietnam Prosperity Bank (Vietnam) and Nobuo Takayama, Regional Manager, Southeast Asia, OKI (Japan)
• Embracing change – to take a major step forward sometimes requires a change in direction
  Peter Blackett, Business Director, Banktech (Australia)
Evolution, not revolution
  Giulio Segurini, Market Research Specialist, ARCA (Italy)

10:45 Coffee and exhibits open

11:30 Securing the ATM with the latest technology
• ATM logical security – adapting to new threats
  Marcus Lim Wooi Loon, Head Self-Service Terminal Business and Operations Division, MEPS (Malaysia) and Carlos Sahuquillo Pascual, Security Consultant, Secure e-Solutions, GMV (Spain)
• Biometrics at the ATM – secure and convenient authentication
  Sujan Parthasaradhi, Director of Biometric Applications, APAC, HID Global (USA)
• ATM card fraud and physical attacks – insight on latest threats and defences
  Mike van der Wal, Managing Director, APAC, TMD Security (Singapore)

13:00 Lunch and exhibits open

14:15 Financial inclusion and other drivers of ATM growth
• Reaching new and existing customers using self-service technology
  Randolph L. Montesa, First Vice President, Head of Card and Electronic Banking Group, Land Bank of the Philippines (Philippines)
• Innovating on cardless ATMs
  Lorne Lantz, CEO, Zinger ATM (Philippines)
• ATMs in Southeast Asia – a dynamic region with a vibrant future
  Emily Beeby, Senior Research Analyst, RBR (UK)

15:30 Closing remarks

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