Self-Service Banking Asia 2018

Shangri-La Hotel, Jakarta, Indonesia
21st-22nd March 2018


Self-Service Banking Asia  is the leading ATM and self-service banking conference in this large and rapidly growing region. The event has previously been held in Bangkok, Beijing, Jakarta, Manila and Mumbai and is  based around a two-day speaker programme, including case studies addressing a full range of hardware, software and services related topics, and an ATM, self-service and banking technology exhibition area showcasing the latest banking products and solutions.  

Self-Service Banking Asia brings together banks, independent deployers, processors, ATM hardware and software vendors, CIT companies and other service providers from across Southeast Asia and the Asia-Pacific region to learn, explore and network.

391 delegates representing 136 organisations from 25 countries attended Self-Service Banking Asia 2017. The 2018 conference is being held in Jakarta, Indonesia - with a slowdown in growth in the China and India ATM markets, Indonesia is now the market that everybody is watching.

There are three main ways of getting involved in Self-Service Banking Asia 2018:
- to exhibit or sponsor, please email Amanda Hardy
- to submit a speaker proposal, please email Emily Beeby
- to attend, please book online or email Joanne Kumire.

Ticket prices are as follows:
- Banks and IADs: £800 (until 31/01/18 - normal price £1,000)
- Others: £1,120 (until 31/01/18 - normal price £1,400)

Exhibiting and sponsoring

We are now officially sold out of exhibition booths at Self-Service Banking Asia 2018 (see floorplan below), so please contact us urgently to join our waiting list as we try to expand the exhibition area.

Thank you to our official media partners: Asian Banking & Finance  |  Financial IT  |  Fintech Finance  |  Payments Cards and Mobile  |  Payment Week

Speaker Agenda

A summary of the speaker agenda is shown below - for a more detailed version, please view the conference brochure. If you are interested in speaking at this event, please contact us.

KEYNOTE ADDRESSES

 Financial inclusion and digitalisation of retail payments – a central bank perspective
  Pungky Purnomo Wibowo, Director, Head of Electronic and Financial Inclusion, Bank Indonesia (Indonesia)
 Driving efficiency in self-service using cash recycling
  Elizabeth Ina Suwandi, General Manager and Head of Funding and Services Division, Bank Central Asia (Indonesia)
 From breaking through to breakthrough – the transformation story of self-service banking
  Alok Kumar, Head of Services and Strategic Initiatives, Self-Service Banking, DBS Bank (Singapore)

VISIONARY SELF-SERVICE BANKING

 Self-service banking for the corporate customer
  Sanjeev Bhatti, Senior Product Manager, Corporate Product, Barclays (UK)
 Re-thinking the ATM for the next ten years
 ATM deployment in Indonesia – key challenges

OPTIMISING OMNICHANNEL DELIVERY

 A new era in ATM experience
  Burak Eder, ATM Channel Management Supervisor, Garanti Bank (Turkey)
 Customer-centred distribution design frameworks
  Aman Alagh, Head of Strategy and Transformation, Personal and Business Banking, Bankwest (Australia)
 Integrating channels for a holistic customer journey

THE POWER OF DIGITAL AND SOFTWARE

 What comes after digital transformation?
  Andreas Kurniawan, EVP, Retail Business Development, OCBC NISP (Indonesia)
 Using software to reinvent ATM functionality – over and over again
 ATM testing – stop the problem before it starts

REINVENTING THE BANK BRANCH

 Transforming the bank branch with cash-recycling ATMs
  Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)
 Self-service and teller migration – an informed approach
 Teller automation – bringing a human touch to customer interactions

SECURING AND MAXIMISING THE ATM CHANNEL

 ATM card fraud and physical attacks – insight on the latest threats and defences
  Mike van der Wal, Managing Director, APAC, TMD Security (Singapore)
 Introducing ink staining – a case study
 Keeping cash flowing across the ATM network

THE FUTURE OF SELF-SERVICE IN ASIA

 Fintechs vs incumbent banks – who will win the customer’s heart?
 The evolution and future of the Indonesian ATM market
  McKinsey & Co (Indonesia)
 Research-based insights on ATMs in southeast Asia
  Emily Beeby, Senior Research Analyst, RBR (UK)




 
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