Branch Transformation 2017

Royal Lancaster Hotel, London
28th-29th November 2017

Banks are under unprecedented pressure to manage costs, while simultaneously improving the customer experience. Mass adoption of digital banking services is transforming the way customers interact with their bank. In order to remain relevant and profitable, the branch must inevitably change. It is against this backdrop that RBR is organising Branch Transformation 2017 on 28th and 29th November 2017 at the Royal Lancaster Hotel in London. A high-quality speaker programme forms the core of the two-day event. It includes best‑practice case studies from leading banks, showcasing their response to the challenge of making the branch fit for purpose in this new paradigm.

Watch the video below to get a flavour of the event, or click here for interviews with delegates.

There are three main ways of getting involved in Branch Transformation 2017:
- to exhibit or sponsor, please email Amanda Hardy
- to submit a speaker proposal, please email Emily Beeby
- to attend, please book online or email Joanne Kumire.

Ticket prices are as follows:
- Banks £640 +vat (until 31/07/17 - normal price £800)
- Suppliers/Others £1,600 +vat (until 31/07/17 - normal price £2,000)

565 delegates - including 300+ bank executives from 50+ countries attended Branch Transformation 2016.  For for more information on how your company can get involved  in Branch Transformation 2017, please get in touch.

Media partners: Banking Technology  |  Card & Payments World  |  Financial IT  |  Fintech Finance  |  FStech IBS Journal  |  Payments Cards and Mobile  |  Payment Week  |  The Fintech Times

The provisional 2017 speaker agenda is shown below – please download the brochure for a more detailed version.

DAY 1: Tuesday 28th November 2017


  • Designing branch experience for the future
    Ivan Dubovsky, Managing Director, Head of Business Transformation, Barclays (UK)
  • Optimising the network with microbranches
    Maurizio Lupo, Head of Innovation and Network Development, BNL BNP Paribas (Italy)
  • Digital meets traditional – taking a hybrid approach?
    Lee Travers, CEO, iam bank (USA)
  • The friendly disrupter – anticipating the trends of tomorrow
    Janina Lieser, Chief Collaboration Officer, Pivotus Ventures, Umpqua Holdings Corporation (USA)
  • Transcend channels in concert with the branch network – a chance to connect more deeply with your customers
    Alan Kerr, Senior Vice President, Software, Diebold Nixdorf  (USA)
  • Branch transformation – how to balance the digital and physical service delivery
    Morten Jorgensen, Director, RBR (UK)


  • Branch transformation for the corporate banking customer
    Sameer Dubey, Head of Transaction Products, UK Corporate Banking, Barclays (UK)
  • Cash recycling as a way to streamline branch deposits
  • Handling coin deposits – a window of opportunity


  • Outsourcing branch transformation processes – an IAD perspective
    Givanildo da Luz, CEO, Saque e Pague (Brazil)
  • Is it time to give up branch ATM management?
  • Using self-service to reach customers where branches can’t


  • What are the uses for artificial intelligence in the branch?
    Wayne Bartlett, Chief Strategist, Financial Services Industry, Microsoft (UK)
  • The branch robot – a case study
    André Duarte, Head of Branch Transformation and Self-Service Banking, Emirates NBD (UAE)
  • Customer meets robot – the social considerations of AI


  • Branch network transition in a digital context
    Morten Olsen, Head of Branch and ATM Development, Nordea Bank (Denmark)
  • Redesigning the customer experience with digital across physical channels
    Ates Sakrak, Director of Retail Banking Strategic Business Direction, TEB (Turkey)
  • New-generation digital branches
    Visal Ahmet Özten, Director of Alternative Distribution Channels, Al-Baraka Bank (Turkey)

17:30 Closing remarks and drinks reception (everyone invited!)

Day 2: Wednesday 29th November 2017


  • The bank branch as a digital lounge
    Maciej Jakubowski, Head of Design, Alior Bank (Poland) and Joanna Jabłonska-Białowas, Director of Customer Relationship Department, Alior Bank (Poland)
  • Replacing branches with stores – a sales-focused outlet
    Ronald Pieters, Director Retail & Advice, SNS Bank (The Netherlands)
  • A branch designed and driven by customer insight
    Cosmin Mosescu, Senior Sales Manager, Raiffeisen Bank (Austria) and Jon Blakeney, Group Managing Director, I-AM (UK)


  • Effective branch network transformation: key success factors
    Artur Zurek, Head of Retail Network Support and Optimisation Department, Bank Millennium (Poland)
  • Paperless branches – minimal footprint, maximum impact
    Teresa Siopa, Head of Communication and Digital Channels, ActivoBank (Portugal)
  • Enhancing the customer experience while improving efficiency
    Dukhabandhu Rath, Chief General Manager, State Bank of India (India)


  • Software – the invisible force behind channel integration
  • A pragmatic approach to omnichannel
  • Why omnichannel banking must include branches


  • The bank branch as a community hub
    Scott McLennan, Regional Manager, Santander (UK)
  • The physical reboot – who says that the branch elephant can’t dance?
    Craig Bond, Chief Executive, Retail and Business Banking, Absa Bank (South Africa)
  • Branch transformation – a fundamental change across the bank
    Maisa J Shunnar, Head of the Strategy Implementation and Transformation Department, Bahrain Islamic Bank (Bahrain)


  • The journey to a better branch
  • Embracing the future – taking inspiration from retail
  • How many branches does your bank need?
    Ian Goodliffe, Associate, CACI (UK)

15:30 Closing remarks

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