Branch Transformation 2017

Royal Lancaster Hotel, London
28th-29th November 2017

Banks are under unprecedented pressure to manage costs, while simultaneously improving the customer experience. Mass adoption of digital banking services is transforming the way customers interact with their bank. In order to remain relevant and profitable, the branch must inevitably change. It is against this backdrop that RBR is organising Branch Transformation 2017 on 28th and 29th November 2017 at the Royal Lancaster Hotel in London. A high-quality speaker programme forms the core of the two-day event. It includes best‑practice case studies from leading banks, showcasing their response to the challenge of making the branch fit for purpose in this new paradigm.

There are three main ways of getting involved in Branch Transformation 2017:
- to exhibit or sponsor, please email Amanda Hardy
- to submit a speaker proposal, please email Emily Beeby
- to attend, please book online or email Joanne Kumire.

Ticket prices are as follows:
- Banks £640 +vat (until 30/06/17 - normal price £800)
- Suppliers/Others £1,600 +vat (until 30/06/17 - normal price £2,000)

565 delegates - including 300+ bank executives from 50+ countries attended Branch Transformation 2016.  For for more information on how your company can get involved  in Branch Transformation 2017, please get in touch.

Media partners: Banking Technology  |  Card & Payments World  |  Financial IT  |  Fintech Finance  |  FStech IBS Journal  |  Payments Cards and Mobile  |  Payment Week  |  Techfoliance  |  The Fintech Times


Please see example speaker programme from 2016. This will be updated with details for the 2017 event as soon as possible.

Day 1: 6th December 2016

09.00 - Keynotes

• How to transform your branch network
  Ray Ehscheid, SVP, Design Services, Bank of America (USA)
• Enhancing the customer experience through branch transformation
  Carl Hynes, Head of Strategic Planning and Development, Barclays (UK)
• The end of the branch banking era?
  Jason Bates, Co-founder, Monzo, Starling and 11:FS (UK)

10.45 - Coffee and  Exhibits Open

11.30 - Keynotes

• Transformation for Customers
  Mike Bielamowicz, EVP, Director, Global Solutions, Glory Global Solutions (USA)
• Panel discussion: to branch or not to branch?
  Jason Bates (11:FS), Ray Ehscheid (Bank of America), Preni Naidoo (Nedbank), Roman Truhlár  (Air Bank)

12.45 - Lunch and Exhibits Open

14.00 - Enhancing the customer experience

• Capital One’s Cafés
  Shaun Rowley, Director, National Expansion, Capital One (USA)
• The bank branch as a brand statement
  Roman Truhlár, Chief Retail Banking Officer, Air Bank (Czech Republic)
• Branch redesign: new formats to improve and differentiate the customer experience
  Katherine Hayward, VP, Customer Experience and Fernando Ozuna, Director, Network Delivery, Scotiabank (Canada)

15.15 Coffee and Exhibits Open

16.00 - Stream 1: Omnichannel Banking

• The evolution of the branch in an omnichannel environment
  Claudia Daffunchio, Head of Physical Distribution and Branch Layout, Intesa Sanpaolo (Italy) and  David Smith, International Business Development and Partnership Manager, Auriga (UK)
• Using both physical and digital branches to offer the best customer experience
  Lineu Ferraz de Andrade, Director, Digital Channels, Itaú  (Brazil)
• The key role of branches in omnichannel banking
  Mihkel Roosme, Head of Multichannel Management, Swedbank (Estonia)

16.00 - Stream 2: The role of new technologies

• Recycling technology as a tool to effectively manage costs
  Preni Naidoo, Executive Head of Self-Service Banking, Nedbank (South Africa) and Dimitri  Kanellopoulos, Country Manager, NCR (South Africa)
• Does your ATM strategy support your bank’s business strategy?
  Mücahit Gündebahar, CIO, Kuveyt Türk (Turkey) and Steve Hensley, EVP, Global Sales, KAL ATM Software (UK)
• Emirates NBD’s branch transformation journey
  André Duarte, Head of Branch Transformation and Self-Service Banking, Emirates NBD (UAE)

17.30 - Drinks Reception

DAY 2: 7th December 2016

9.00 - Stream 1: Customer-centric transformation

• Delight and deliver – customer-insight-driven branch typologies
  Cosmin Mosescu, Senior Sales Manager, Raiffeisen (Austria) and Jon Blakeney, Group Managing Director, I-AM (UK)
• The role of customer data analytics in branch transformation
  Markus Gremmel, Head of Marketing and Products, BAWAG P.S.K. (Austria)
• Fewer but better branches
  Iain Kirkpatrick, Managing Director, Regional Banking, Metro Bank (UK) and Javed Anjum, Branch Transformation Specialist, Glory Global Solutions (UK)

09.00 - Stream 2: Branch cash management

• Transforming your back office with automation
  Tim Allen, Director, Cash and Self-Service, Barclays (UK) and Aubrey Meador, President, ARCA (USA)
• The role of automated coin deposits in branch transformation
  Sander Littooy, Product Manager, Payments, ABN AMRO (Netherlands)
• Embracing the cultural changes of branch transformation
  Norman Gill, Independent Retail Banking Consultant, (UK) and Paul Clay, Sales Manager, Banking and Security, Cummins Allison (UK)

10.45 - Coffee and Exhibits Open

11.30 - Stream 1: The digital branch

• mBank’s “Light Branch”
  Slawomir Koziol, Strategic Projects Lead and Piotr Sobiczewski, Strategic Projects Lead, mBank (Poland)
• BCR’s digital branch concept
  Irina Mihailescu, Head of Retail Channel Evolution BCR (Romania)
• Taking a step towards branch transformation
  Seok Hwan Han, Digital Banking Management Department, Shinhan Bank, (South Korea) and Sanghwan Kweon, VP Global Sales and Marketing, Nautilus Hyosung (South Korea)

11.30 - Stream 2: Evolving the role of branch staff

• Engaging staff to transform branch and brand
  Nancy Norbury-Harter, Chief Branding Officer and Michelle Grabicki, VP, Corporate Culture, Numerica Credit Union (USA)
• Optimising staffing in the transformed branch
  Mustafa Dereci, Product Development Group Manager, Kuveyt Türk (Turkey)
• Cross selling is good – for both banks and customers!
  David Cavell, Independent Retail Banking Consultant (UK)

12.50 -   Lunch and Exhibits Open

14.00 - Transformation trends

• How they’re doing across the pond: North America’s branch transformation journey
  Bob Meara, Senior Analyst, Banking Group, Celent (USA)
• Transforming your branches to fit customers' needs
  Marcus Pequeno, former Santander executive (Spain)
• Branch transformation – a global overview
  Tom Hutchings, Principal, RBR (UK)

15.30 -  Final remarks and conference round-up

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