Self-Service & Digital Banking 2022

Wednesday, 18th May

09:00 Keynotes

Enhancing customer experience through self-service & seamless payments for the bank of the future
Roselyne Jauffret, VP Global Banking EMEA South, Diebold Nixdorf (France)

Empowering self-service through digital transformation
John O’Beirne, Director Digital Relationship Banking, Bank of Ireland (Ireland)

Overcoming challenges: the rocky road to a smarter cash network in Belgium 
Kris Vangeel, COO, Batopin (Belgium)

Optimising self-service solutions for a smoother branch experience
Louis Madeley, Acting Managing Director, UK, EMEA, Americas, Consillion (UK)

10:40 Coffee and networking

11:25 Keynotes (continued)

ATM solutions in an evolving market
Lee-Anne Van Zyl, CEO Points of Presence and Real Estate Management, FNB (South Africa)

Achieving the future vision of digital banking
Liz Jones, Proactive Service Lead, Nationwide (UK), Janice Diner, CEO and Founder, Horizn (Canada), Steve Frook, SVP Global Sales, Horizn (Canada)

The perfect partnership for inclusive self-service channels
Stuart Fearn, Head of Customer Contact, Newcastle Building Society (UK)

Real-time growth through real-time payments
Matt Nilles, Senior Director, Global Products and Solutions, Euronet Software (USA), and Jacob Morgan, Principal Analyst, Forrester (UK)

12:45 Lunch and networking

(13.35) Using mobile to make banking more personalised
Tim Welsh, Vice Chairman for Consumer and Business Banking, US Bank (USA)

14:00 How can self-service channels be optimised? 

Digital banking transformation and financial inclusion
Maurice Lisi, Digital Channels Expert, (Italy)

The role of ATMs in the era of digital transformation
Levent Dağdelen, ATM Network and Channel Management Manager, Yapi Kredi (Turkey) and Diebold Nixdorf (UK) 

Optimising ATM networks through big data analytics
Daniel Sutin, Executive Director and Head of Distribution, CIBC Alternate Solutions Group, Europe and Asia-Pacific – CIBC Capital Markets, CIBC (UK)

Why digitisation needs to be powered by structured thinking
Vinita Ramtri, Global Head of API Standards and Governance, HSBC (UK)

15:30 Coffee and networking

16:15 Change is in the air – the future of the ATM.  Sponsored by KAL
XFS4IoT and its impact on the future of ATM software
Steve Hensley, Worldwide EVP of Sales and Marketing, KAL (UK) 

Panel – The future direction of ATMs
Andy Willmot UK Chief Technology Officer OneBanks (UK), Ender Aydın, ATM development Manager, Ziraat Bank (Turkey), Maurice Lisi, Digital Channels Expert (Italy), Steve Hensley, Worldwide EVP of Sales and Marketing, KAL (UK)

17:30 Drinks reception

Thursday, 19th May

09:00 Tech for good: the future of positive change

Creating efficient teams to transform the customer experience
Paul Riseborough, Managing Director, Hassle Free Money, Nationwide (UK)

The future of physical branches in the era of self-service digital banking
Andres Cueto, VP of Corporate Real Estate TDECU (USA)

Using self-service to reduce cash operations and drive value in the branch
Azra Hadziomeragic, Retail Board Member, Bosna Bank International (Bosnia and Herzegovina)

Open Banking and digital inclusion
Jonathan Hughes, Chairman, OneBanks (UK)

10:40 Coffee and networking

11:25 Self-service banking transformation. Sponsored by FIS

Coordinating online banking services with the physical branch network
Norbert Kovats, Head of Omnichannel Transformation and Operational Support Directorate, K&H Bank (Hungary)

Looking back while stepping forward: the relentless pace of change
Gregory Smith, Product Manager, FIS (USA)

Panel – Ensuring client satisfaction in fast changing self-service and digital banking
Agnieszka Szymanska, Product Manager, FIS (Belgium), Simon Cavell, Senior Manager, Customer Experience & Divisional Support, Yorkshire Building Society (UK), Wojciech Rybak, Management Board Member, Bank Millennium (Poland), Lee-Anne Van Zyl, CEO Points of Presence and Real Estate Management, FNB (South Africa)

13:00 Lunch and networking

14:15 Unlocking the potential of digital channels

Using digital distribution channels to generate investment sales
Laurent Lamblin, Concept Manager, everyoneINVESTED, KBC (Belgium)

Managing Turkey’s largest digital network – Ziraat Bank
Ender Aydın, ATM development Manager, Ziraat Bank (Turkey)

Accelerating systematic digital sales growth
Anna Ehrström, Senior Manager/Product Owner, Digital Sales and Marketing, OP Life Assurance, OP Financial (Finland)

Digital ID transformation: how to make it key driver to your business growth and customer satisfaction
Igoris Ryklys, Head of Digital Channels Baltic Banking, Swedbank (Lithuania)

Emerging trends in payments and digital banking
Harcus Copper, Director, Head of Integration and Information, Barclays (UK)

16:15 Closing remarks and coffee

Please note that the agenda timings are provisional only and subject to change.