Self-Service Banking Europe 2020

Self-Service Banking Europe 2020 features around 50 speakers from leading banks and industry experts. Below is a copy of the speaker programme at the 2019 conference. We are currently preparing the 2020 agenda – to join the speaker line-up, please email Stephen Reinhardt.

DAY 1: Tuesday 21st May 2019

Opening keynote addresses

The future of cash
Natalie Ceeney CBE, Chair, Access to Cash Review (UK)
The development of the payment market in Sweden
Martin Flodén, Deputy Governor, Sveriges Riksbank (Sweden)
The future of retail banking – new rules for an old game
Klaus Dallerup, Partner, McKinsey & Company (Denmark)
Creating a qualitatively new network
Danil Shishnev, Executive Director, Bank by Your Side Division, Sberbank (Russia), and Andrey Zharsky, Managing Director, Bank by Your Side Division, Sberbank (Russia)
Rewriting retail banking with AI
Abhijit Akerkar, Head of Applied Sciences Business Integration, Lloyds Banking Group (UK)
AI across banking
Wayne Bartlett, Head of UK Banking, Microsoft (UK)
Open banking and machine learning
Paul Clark, Chief Technology Officer, Tandem Bank (UK)

ATM pooling, collaboration and cost savings

The ATMfutura pooling initiative
Alexander Verbeck, Head, Cash Ecosystem, SIX (Switzerland)
Key trends in retail banking and how the ATM ecosystem continues to thrive
Clinton Cheng, Global Head of Visa/Plus ATM Network, Visa (USA)
Developing a shared off-site ATM network
Jaques Rosenzvaig, CEO, TecBan (Brazil)

Omnichannel banking – expansion and integration

Does bank size impact customer adoption of digital banking services?
Raj Bains, Head of Operations, Dudley Building Society (UK)
True integration – unifying the customer journey
Dinko Lucić, President of the Management Board, Privredna banka Zagreb (Croatia)
PSD2 implementation in Europe – current status and outlook
Andrew Mitchell, VP, Development and Infrastructure Support, JCB International (UK)

Enhancing the customer experience

Back to basics – conversational banking and its applications
Hüsnü Mete Güneş, Digital Banking Manager, İşbank (Turkey)
Every customer invested all the time! Really?
François Rossillion, Innovation Manager, KBC Asset Management (Belgium)
The need for (data) speed: Real-time tips for securing the customer experience
Ander Murillo, Deputy Director of Fraud Prevention, E-Global (Mexico)

The future of self-service in branches and at ATMs

No more ATM hardware upgrades
Aravinda Korala, Founder and CEO, KAL ATM Software (UK)
Digital transformation a complete solution for the legacy processes
Mehmet Soytorun, Group Manager for Change Management, Process Improvement and Service Quality, Denizbank (Turkey)
Contactless transactions and the FIFA World Cup 2018
Maksim Dareshin, Former Head of Self-Service Systems Development Department, Alfa Bank (Russia)

Complimentary drinks reception – sponsored by FIS


DAY 2: Wednesday 22nd May 2019

Using fintech solutions to enhance customer experience

Bridging the gap between banks and social apps
Guy Talmi, Chief Marketing Officer, PayKey (Israel)
Human banking in the age of self-service
Ferdinand Royackers, Video Banking Specialist, 24sessions (Netherlands)
Don’t lose touch!
Jens Bader, Co-Founder and Chief Commercial Officer, MuchBetter (Austria)
Automated retirements: how to close retirement gaps
Ralf Heim, Co-Founder, Fincite (Germany) and Andreas von Hirschhausen, New Business Manager, Fincite (Germany)
Adoption of blockchain technology on payments
Alastair Johnson, Founder and CEO, Nuggets (UK)
‘Virtual ATMs’ – the future of self-service banking
Rik Krieger, Co-Founder, Sonect (Switzerland)

Handheld self-service – the mobile channel

Myth or fact – do millennials ‘really’ lead digital banking?
Chris Barlow, VP, Mobile Banking, Digital Banking, Marketing and Experience, Webster Bank (USA)
Mobile banking – pushed or pulled?
Wojciech Rybak, Board Member, Bank Millennium (Poland)
Mono Pay – a game-changing payment platform
Roy Gunnar Blommedal, Product Manager, Monobank (Norway), and Samra Baftiarovic, Product Specialist, Monobank (Norway)
Sustaining hyper-growth – serving a global customer base with an omnichannel platform
Angus Fisher, Senior Product Owner, SumUp (Germany)

Changing customer needs and the future of banking

Changing the world of banking
Julian Sawyer, Head of Banking Services, Starling Bank (UK)
Fast forward five years – what does the future hold for how banks interact with fintechs and independent ATM deployers?
Sanjeev Bhatti, Principal, Product Management, GBP Payment, BNY Mellon (UK)
Fintech-led digital transformation in banking and payments
Jan-Willem Weggemans, Associate Partner, Eden McCallum (UK)

New ATM and branch deployment models

Can ATMs in rural areas be profitable?
Mirko Siepmann, Board Member, Bankhaus August Lenz (Germany)
Cajero Express – the first non-bank ATM network in Argentina
Óscar Castellano, Head of Special Projects, Red Link (Argentina)
Branch going digital – the self-service way of going
Sérgio Magalhães, Director of IT, Millennium bcp (Portugal)

Closing keynotes

Keeping the customer at the centre of self-service
Michael Graham, SVP and Head of ATM and Branch IT, Wells Fargo (USA)
1% finished
Ross Gallagher, Delivery Lead and Host of ‘Fintech Insider’ podcast, 11:FS (UK)
How banks are addressing changing market dynamics through self-service and digital channels – a global perspective
Richard Cummings, Senior Associate, RBR (UK)