Self-Service Banking Europe 2019

Self-Service Banking Europe 2018 featured nearly 50 speakers from leading banks and industry experts. Please see an overview of the speaker agenda below, or click here for a more detailed version. To join the speaker line-up for 2019, please email Stephen Reinhardt.


Day 1: Monday 14th May 2018

Keynote addresses

Banking infrastructure in the 2020s
Mervyn Davies, Lord Davies of Abersoch, Chairman, Corsair Capital (UK)

The journey towards a modern self-service channel
Michael Graham, SVP and Head of ATM and Branch IT, Wells Fargo (USA)

Embrace the larger ecosystem  drive seamless consumer journeys across physical and digital channels
Reinhard Rabenstein, SVP and CTO, Solutions, Diebold Nixdorf (Germany)

Giving digital bank customers access to physical channels
Norris Koppel, Founder and CEO, Monese (UK)

How to maintain free universal access to cash
John Howells, CEO, LINK (UK)

Redefining the role of IADs in today’s self-service world
Peter McNamara, CEO, NoteMachine (UK)

Banking on the future: technology is driving innovation at an accelerating pace
Joe Jensen, VP, Internet of Things Group and General Manager, Retail Solutions Division, Intel (USA)

The evolution of ATMs and self-service

Technology – the driving force behind self-service
Clinton Cheng, Global Head of Visa/Plus ATM Network, Visa (USA), and Anthony Diack, ATM Product Manager Europe, Visa Europe (UK)

Nothing is going to stop digitalisation – customer experience meets operational excellence
Michal Satur, Strategy and Innovation Consultant, Tatra Banka (Slovakia) and Nobert Knievel, Head of Strategic Business Development and Branch Transformation EMEA, Diebold Nixdorf (Germany)

CEO panel: Building an ATM future that meets customers’ needs
Panellists: Daryl Cornell, CEO, Triton (USA), John Howells, CEO, LINK (UK) and Peter McNamara, CEO, NoteMachine (UK)

New models for ATM deployment

Creating value and advantage through ATM outsourcing: the bank-IAD connection
Rick Mason, Senior Manager Online Banking and Self-Service, Bank of Queensland (Australia) and Brad Nolan, EVP, Global Product and Marketing, Cardtronics (USA)

Moving to a managed services model
Lars Dam Kähler, Product Owner, ATM and Ole Møller, FVP and Head of Online Banking, Jyske Bank (Denmark)

Driving efficiencies while maintaining customer service
Andy McGonnell, Head of Product Management – Card Transaction Services, Vocalink (UK)

Modernising the self-service channel

IT challenges and opportunites in the ATMs and cards space
Peter Dalsgaard, Senior Development Director and SVP, Danske Bank (Denmark)

Moving from a complex ATM landscape to a simplified flexible architecture
Paul Schaper, IT Area Lead Cash, ING (Netherlands) and Audrey Priami, Europe and Africa Head of Sales, KAL (France)

Building an omnichannel client experience
Michael Berner, Managing Director, Country Consumer Banking Head, Citibank (Russia)

Recycling and other ways of better managing cash

Building a self-service channel around cash recycling
Peter Michael Seitz, Branch Concepts, Self-Service and Cash Management, Erste Bank (Austria)

Making deposit automation a win-win scenario
Stefanos Spanakis, Senior Manager, Cash Management Division, Piraeus Bank (Greece)

Self-service banking for the corporate customer
Sanjeev Bhatti, Senior Product Manager, Cash Supply, Barclays (UK)


Complimentary drinks reception (everyone invited!) – sponsored by Cardtronics


DAY 2: Tuesday 15th May 2018


How to make a success of ATM pooling

A European perspective on ATM pooling
Rowan Berridge, Associate, RBR (UK)

ATM sharing – the Scandinavian model
Johan Alvinger, Product Director, Bankomat (Sweden)

ATM pooling as a way to counter falling revenues
Oleg Tyshchenko, Head of Electronic Banking Services Division, Ukreximbank (Ukraine)

Uniting digital and physical

How augmented channels can optimise performance
Dinko Lucić, President of the Management Board, PBZ (Croatia)

How to get the best of the physical and digital worlds
Héctor Abrego Pérez, Deputy CEO of Channels Innovation and Development, Banorte (Mexico)

Mobile and the ATM – early findings
Valeriu Stratan, Deputy Chief of Card Processing Division, MoldIndConBank (Moldova)

Fintech and innovation in banking

Friends with benefits: bank and fintech partnerships in 2018
Sara Rasmussen, Global Head of Sales, Auka (Norway)

The seven characteristics of digital disruption
David Gyori, CEO, Banking Reports (UK)

Virtual ATMs – introducing sharing economy to cash logistics
Sandipan Chakraborty, Founder and CEO, Sonect (Switzerland)

Will the real ATM innovators please stand up?
Jim Tomaney, COO, Renovite Technologies (UK)

Personalisation in digital banking – what banks can learn from social media and big tech
Bragi Fjalldal, CMO and VP, Business Development, Meniga (Iceland)

Realising the bank of the future today

Bank of the future: a tangible transformation process
Roberto Dalla Benetta, Head of Systems Development, BCC (Italy) and Mark Aldred, Head of Sales, Auriga (UK)

The new wave of technology driving digital at the ATM
Dan Goodman, SVP, ATM Product Management, Mastercard (USA)

Taking the self-service banking experience beyond the ATM
Zeynep Orman Özdemirel, SVP, Quality and Process Management Division, Akbank (Turkey)

The next generation of ATM standards
Carlo Palitti, Co-Chair, nexo ATM Technical Working Group (Italy)

Closing keynotes

Digital transformation, innovation and the future of self-service
Symon Garfield, Digital Strategy Advisor, Microsoft (UK) and Callum Morton, General Manager, Financial Services Industry Solutions Group, NCR (UK)

A new era in ATM experience
Burak Eder, ATM Channel Management Supervisor, Garanti Bank (Turkey)

The limits of self-service banking
Jean-Pierre Lacroix, President, SLDNXT (Canada)

Adapting bank corporate culture to a changing world
Jochen Werne, Director, Bankhaus August Lenz (Germany)