agenda

Self-Service Banking Europe 2020

Self-Service Banking Europe 2020 features around 50 speakers from leading banks, fintechs and industry experts. Below is a provisional list of the topics and presentations on the 2020 agenda – to join the speaker line-up, please email Robert Chaundy.

Opening keynotes

The evolution of the customer experience
Benoît Legrand, Chief Innovation Officer, ING and CEO, ING Ventures (Netherlands)

Customer-centric delivery approach as a success factor in mobile banking
Thomas Winandy, Head of Mobile Banking, Commerzbank (Germany)

Perception vs. reality – creating a culture of empowerment and digitally skilled colleagues
Carole Layzell, Channel Service Director, Nationwide (UK)

Trends and developments in the use of cash – a Eurosystem perspective
Doris Schneeberger, Head of the Currency Management Division, European Central Bank (Germany)

The future of payments
Nick Ogden, Founder and Investor Director, ClearBank (UK) and founder of Worldpay (UK)

Doing well by doing good – addressing financial exclusion
Scott Abrahams, SVP Business Development and Fintech, UK and Ireland, Mastercard (UK)

The cost of change: how technology propels innovation
Martin Brückner, SVP and CTO, Euronet Worldwide

A bank in your pocket – developments in the mobile channel

The Starling vision of the future
Jason Maude, Chief Technology Advocate, Starling Bank (UK)

The digital banking paradox
Alex Carriles, EVP, Chief Digital Officer, Simmons Bank (USA)

Evolution of ATM technology – and functionalities

Deposit automation and omnichannel integration
Barclays (UK) – invited

CashService – a helpful device in cash management transformation
CaixaBank (Spain)

Self-service banking – automation and customer confidence
TBC

Unified service delivery – how to empower omnichannel

Staying relevant in the never-ending changes of the landscape
Can Us, Head of Digital Channels, Odeabank (Turkey)

‘upside down’
BRAbank (Norway) – invited

Challenges and opportunities when fusing digital and traditional channels
Raj Bains, former Head of Operations, Dudley Building Society (UK)

ATM pooling and new deployment models

ATM pooling on a national scale
Automatia (Finland) – invited

A world record for deployment
Vakrangee (India) – invited

Technological advantages of an ATM pooling arrangement
TBC

Fintech Showcase – disruptors in the banking space

Open banking the next steps
James Varga, CEO, DirectID (UK)

Enabling access to finance in fast-growing economies to bridge the SME credit gap
Tunde Kehinde, Co-founder, Lidya (Nigeria)

The AI and phygital customer experience
Bruno Armindo Esteves Macedo, Head of Delivery Implementations, five°degrees (Netherlands)

Why is high-quality payment data enrichment important?
Ivan Dovica, COO, Dateio (Czech Republic)

Self-Service Innovation – keeping pace with changing customer expectations

“€pistrofi”: the evolution of a banking loyalty program
Andreas Marneris, Head of Cards Issuing and Loyalty Programs, Eurobank (Greece)

The journey to dispatching cards from ATMs
Burak Eder, ATM Channel Management Manager, Garanti BBVA (Turkey)

Behavioural finance to preserve the human touch in digital investment
Jürgen Vandenbroucke, Expert General Manager, KBC (Belgium)

Fostering a culture of innovation – D10X
Citibank (USA) – invited

Open Banking – opportunities and risks
Erste Bank (Austria) – invited

Artificial intelligence and machine learning

An ATM journey machine learning for cash management
Halim Memiş, Digital Banking Channel Strategy Manager, İşbank (Turkey)

Transforming the customer experience with AI
Noam Zeigerson, Chief Data Officer, Tandem Bank (UK)

AI and the future of banking
Novo Banco (Portugal) – invited

Technology strategy – how to future proof bank platforms

A new dawn? How fintech went global
Simon Hardie, Founder and CEO, Findexable (UK)

Myth or fact – do millennials ‘really’ lead digital banking?
Chris Barlow, VP, Mobile Banking, Digital Banking, Marketing and Experience, Webster Bank (USA)

Creating a new customer experience
Dinko Lucic, CEO, PBZ (Croatia)

Closing keynotes

How to coordinate an effective digital banking strategy
Société Générale (France) – invited

The power of new technologies
JPMorgan Chase (USA) – invited

A global perspective on ATM growth and deposit automation
Alex Maple, Senior Research Analyst, RBR (UK)