Self-Service Banking Europe 2019

Self-Service Banking Europe 2019 features around 50 speakers from leading banks and industry experts. To join the speaker line-up for 2019, please email Stephen Reinhardt.


DAY 1: Tuesday 21st May 2019

Keynote addresses

The future of cash
Natalie Ceeney CBE, Chair, Access to Cash Review (UK)

The development of the payment market in Sweden
Martin Flodén, Deputy Governor, Sveriges Riksbank (Sweden)

Rewriting retail banking with AI
Abhijit Akerkar, Head of Applied Sciences Business Integration, Lloyds Banking Group (UK)

AI across banking
Wayne Bartlett, Head of UK Banking, Microsoft (UK)

Open banking and machine learning
Paul Clark, Chief Technology Officer, Tandem Bank (UK)

ATM pooling – collaboration and cost savings

The ATMfutura pooling initiative
Alexander Verbeck, Head of Cash Ecosystem, SIX (Switzerland)

Key trends in retail banking and how the ATM ecosystem continues to thrive
Clinton Cheng, Global Head of Visa/Plus ATM Network, Visa (USA)

Developing a shared off-site ATM network
Jaques Rosenzvaig, Managing Director, TecBan (Brazil)

Omnichannel banking – expansion and integration

Does the size of a financial institution impact a customer’s decision to adopt its internet banking services?
Raj Bains, Head of Operations, Dudley Building Society (UK)

PSD II implementation in Europe: current status and outlook
Andrew Mitchell, VP, Development and Infrastructure Support, JCB (UK)

Advanced CRM techniques in omnichannel development

Back to basics – conversational banking and its applications
Hüsnü Mete Güneş, Digital Banking Manager, İşbank (Turkey)

True integration – unifying the customer journey
Dinko Lucić, President of the Management Board, Privredna banka Zagreb (Croatia)

Every customer invested all the time! Really?
François Rossillion, Innovation Manager, KBC Asset Management (Belgium)

The future of self-service in branch and at ATMs

No more ATM hardware upgrades
Aravinda Korala, Founder and CEO, KAL ATM Software (UK)

Digital transformation  a complete solution for the processes that were left behind
Mehmet Soytorun, Group Manager for Change Management, Process Improvement and Service Quality, Denizbank (Turkey)

Contactless transactions and the FIFA World Cup 2018
Maksim Dareshin, Head of Self-Service Systems Development Department, Alfa Bank (Russia)

Complimentary drinks reception (everyone invited!) – sponsored by FIS


DAY 2: Wednesday 22nd May 2019

Using fintech solutions to enhance the customer experience

Fintech-led digital transformation in banking and payments
Kebbie Sebastian, Managing Director, Penser (UK)

Fintech Showcase – a spotlight on new solutions:

Bridging the gap between banks and social apps
Guy Talmi, Chief Marketing Officer, PayKey (Israel)

Human banking in the age of self-service
Ferdinand Royackers, Video Banking Specialist, 24sessions (Netherlands)

Don’t lose touch!
Jens Bader, Co-Founder and Chief Commercial Officer, MuchBetter (Austria)

The future of global banking
Joaquín Ayuso de Paul, Co-Founder and CEO, Denizen (USA)

Automated retirements how to close retirement gaps
Ralf Heim, Co-Founder, and Andreas von Hirschhausen, New Business Manager, Fincite (Germany)

Adoption of blockchain technology on payments
Alastair Johnson, Founder and CEO, Nuggets (UK)

Handheld self-service – the mobile channel

Myth or fact – do millennials ‘really’ lead digital banking?
Chris Barlow, VP, Mobile Banking, Digital Banking, Marketing and Experience, Webster Bank (USA)

Mobile banking – pushed or pulled?
Wojciech Rybak, Member of the Management Board, Bank Millennium (Poland)

Mono Pay a game changing payment platform
Roy Gunnar Blommedal, Product Manager and Samra Baftiarovic, Product Specialist, Monobank (Norway)

Changing customer needs and the future of retail banking

Changing the world of banking
Julian Sawyer, Co-Founder and Head of Banking Services, Starling Bank (UK)

Fast forward five years – what does the future hold for how banks interact with Fintechs and independent ATM deployers?
Sanjeev Bhatti, Principal, Product Management, GBP Payment, BNY Mellon (UK)

Self-service experience creation – the chasm between technology and human nature
Alaa Faris, Assistant Manager, Sharjah Islamic Bank (UAE)

New ATM deployment models

Cajero Express – the first non-bank ATM network in Argentina
Óscar Castellano, Head of Special Projects, Red Link (Argentina)

Can ATMs in rural areas be profitable?
Mirko Siepmann, Board Member, Bankhaus August Lenz (Germany)

Closing keynotes

Keeping the customer at the centre of self-service
Michael Graham, SVP and Head of ATM and Branch IT, Wells Fargo (USA)

Creating a qualitatively new network
Danil Shishnev, Executive Director, Bank by Your Side Division, and Andrey Zharsky, Managing Director, Bank by Your Side Division, Sberbank (Russia)

1% finished
Ross Gallagher, Delivery Lead and Host of ‘Fintech Insider’ podcast, 11:FS (UK)

How ATM deployers are addressing changing market dynamics – a global perspective
Richard Cummings, Senior Associate, RBR (UK)