Self-Service Banking Asia 2018

Please see the provisional speaker agenda below, or the conference brochure for a more detailed version. Please note, there is still time to join the line-up, so if you would like to propose a speaker, email Emily Beeby at RBR.


Day 1: Wednesday 21st March 2018

Keynote addresses

Driving efficiency in self-service using cash recycling
Ina Suwandi, General Manager and Head of Funding and Services Division, Bank Central Asia (Indonesia)

Financial inclusion and digitalisation of retail payments – a central bank perspective
Pungky Purnomo Wibowo, Director, Head of Electronic and Financial Inclusion, Bank Indonesia (Indonesia)

From breaking through to breakthrough – the transformation story of self-service banking
Alok Kumar, Head of Services and Strategic Initiatives, Self-Service Banking, DBS Bank (Singapore)

Visionary self-service banking

A new era in ATM experience
Burak Eder, ATM Channel Management Supervisor, Garanti Bank (Turkey)

Customer-centred distribution design frameworks
Aman Alagh, Head of Strategy and Transformation, Personal and Business Banking, Bankwest (Australia)

Self-service banking for the corporate customer
Sanjeev Bhatti, Senior Product Manager, Corporate Product, Barclays (UK)

Self-service best practice

Best practices in cash management – an Australian perspective
Pooja Juneja, Manager, Cash Management, Cuscal (Australia)

Fast tracking of financial inclusion and rural banking through digital technologies
Ricardos Khoury, CEO and Founder, Novus Technologies (Singapore)

The power of digital and software

What comes after digital transformation?
Andreas Kurniawan, EVP, Retail Business Development, OCBC NISP (Indonesia)

Multivendor software lies at the heart of 21st century self-service banking
Sharath Padmalochanan, Area Sales Manager, Southeast Asia, KAL ATM Software (Malaysia)

ATM: The gateway to digital banking
Gopalakrishnan Kolathu, Client Solutions Executive, IBM Services (India)

Complimentary drinks reception (everyone invited!) – Sponsored by FIS


Day 2: Thursday 22nd March 2018

Reinventing the bank branch

Transforming the bank branch with cash-recycling ATMs
Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)

We were bankers – a view from 2021
Ben Thorpe, Managing Director, Asia-Pacific, Glory (Singapore)

Teller automation – bringing a human touch to customer interactions

Securing and maximising the ATM channel

ATM crime – news on latest attacks and defences
Mike van der Wal, Managing Director, APAC, TMD Security (Singapore)

Innovation in global protection against ATM attacks – new generation IBNS case study
Rui Carvalho, Independent Senior Security Advisor and CEO, OakWise (Portugal)

Keeping cash flowing across the ATM network

The future of self-service in Asia

Fintechs vs incumbent banks – who will win the customer’s heart?

The evolution and future of the Indonesian ATM market
McKinsey & Co (Indonesia)

The future of ATMs and banking automation in Southeast Asia
Emily Beeby, Senior Research Analyst, RBR (UK)