Self-Service Banking Asia 2019

Below is the provisional speaker agenda for Self-Service Banking Asia 2019. If you would like to suggest a speaker, please contact Emily Beeby.


Day 1: Wednesday 3rd April 2019

Keynote addresses

Digital disruption and the new banking landscape
Thammarak Moenjak, Bank of Thailand (Thailand)

Fintechs vs traditional banks – who will win the customer’s heart?
Varun Mittal, Global Emerging Markets FinTech Leader, Ernst & Young (Singapore)

Cardless cash withdrawals with MyMo My Card
Boonson Jenchaimahakoon, Senior EVP, IT, Head of Innovations, GSB (Thailand)

Optimising self-service strategy for today’s customers

Video banking – the future of self-service
Alok Kumar, SVP, Head of Change, Self-Service Banking, DBS Bank (Singapore)

Driving innovation in self-service channels
Dr. Piyawat George Jirapongsuwan, Innovation Head, SVP, CIMB Thai (Thailand)

Managing and improving customer experience for self-service discrepancies
Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)

Branch strategies from around the globe

Three concept branches to meet customers’ changing lifestyles and needs
James Rama Phataminviphas, Country Head of Channels and Digitalisation, UOB Thai (Thailand)

The value of the branch in the self-service mix
Andrés Cueto, SVP, Portfolio Director – Corporate Real Estate, BBVA Compass (USA)

Redefining customer experience through branch transformation and self-service banking
Anita Pai, Head of Customer Care, ICICI Bank (India)

A new generation of self-service

Retail cash access – the smarter alternative to ATMs and cash logistics
Hari Sivan, CEO, soCash (Singapore)

MyMy – Southeast Asia’s first digital bank
Joe McGuire, Co-founder and CEO, MyMy (Malaysia)

Fintech disruption – what will be the impact on banking?
Sam Tanskul, Managing Director, Krungsri Finnovate (Thailand)

Complimentary drinks reception (everyone invited!) 


Day 2: Thursday 4th April 2019

The cloud and sophisticated software

Cloud-based ATM pooling
Wang Wardhana, Head of Wealth Management and e-Business, Bank Muamalat (Indonesia)

Super-charging ATM service innovation using cloud-based ATM solutions
David Smith, VP, Marketing, Renovite Technologies (UK)

Software – the power behind new ATM experiences
Mike Foster, Sales Manager, KAL ATM Software (UK)

Advanced ways to secure cash

Protecting your ATMs from criminal attacks: what you need to know
Karsten Kemna, MD APAC, TMD Security (Singapore)

How remote BIOS management can efficiently secure the network
Kürşat Kurt, Founder and CEO, BVK (Turkey)

Putting cyber security at the forefront of ATM strategy

The future of self-service in Asia

The future of banking – dos and don’ts
Sumit Popli, Partner, McKinsey & Company (Indonesia)

Reaching new and existing customers using self-service

ATMs in southeast Asia – a dynamic region with a vibrant future
Emily Beeby, Senior Research Analyst, RBR (UK)