Self-Service Banking Asia 2020

Day 1: Wednesday 18th March 2020

Keynote addresses

Enhancing payment systems’ interoperability to accelerate financial inclusion – a central bank perspective
A. Donanto H. Wibowo, Deputy Director, National Payment Gateway Department, Bank Indonesia (Indonesia)

Will the ATM ecosystem continue to thrive in this online and digital era?
Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)

The key components of a successful digitalisation strategy?
Tam Nguyen, Digital Banking Strategy Director, OCB (Vietnam)

Inventive self-service banking

Transforming the way people bank
Scott Anderson, Senior Director, Brand Evangelism, Marketing, Diebold Nixdorf (Canada) and Juergen Kisters, VP Global Banking Marketing, Diebold Nixdorf (Germany)

How agency banking can drive financial inclusion
Randolph L. Montesa, FVP, Head of Card and Electronic Banking Group, Land Bank of the Philippines (Philippines)

Establishing policies to support the region’s fintech trends
Regional Central Bank

Transform to expand: addressing growth challenges

Digital transforms challenges to opportunities and transforms cost to income
Wang Wardhana, Head of Wealth Management, e-Business and Priority Segmentation, Bank Muamalat (Indonesia)

Expanding the use of cash recycling for greater operational efficiencies
OKI (Japan) and major Southeast Asia bank

Transformation never sleeps
Ben Thorpe, Chief Asia Officer, Glory (Singapore)

Omnichannel banking and the branch

Physical relevance in the digital age
Graeme Elder, Head of Retail Design, Barclays (UK)

How to implement a successful omnichannel strategy
Maurice Lisi, Head of Multichannel and CRM, Intesa Sanpaolo (Italy)

Empowering banks through technology
Mark Aldred, Head of Sales, Auriga (UK)

Complimentary drinks reception


Day 2: Thursday 19th March 2020

Improving the self-service proposition

How to use big data analytics to optimise revenue from your ATM network
Edwin Lai, Director, Alternative Solutions Group, APAC, CIBC, (Hong Kong)

The business case for integrated key-less access management
TMD Security (Netherlands)

Adapting to the rising demands of the digitally focused customer
VP Bank (Vietnam)

Creative solutions to optimise success

Break free from ATM hardware upgrades
Aravinda Korala, CEO, KAL ATM Software (UK)

Enhancing ATM video surveillance with facial recognition

Kirill Ovsiannikov, Head of Marketing, BS/2 (Lithuania) and a major Southeast Asian bank 

Using ‘innovability’ to determine your bank’s future
Demetrio Migliorati, Innovation Manager and Head of Blockchain, Banca Mediolanum (Italy)

Closing keynotes

Fintech and bank collaboration in Southeast Asia
Sam Tanskul, Managing Director, Krungsri Finnovate (Thailand)

Why banking needs nextgen distribution
Hari Sivan, Founder and CEO, soCash (Singapore)

The future of self-service banking – a global perspective
Dominic Hirsch, Managing Director, RBR (UK)


Note: Order of sessions is indicative and subject to change