Self-Service Banking Asia 2020

Day 1: Wednesday 23rd September 2020 (10:00-16:00 GMT+7)

Keynote addresses

Enhancing payment systems’ interoperability to accelerate financial inclusion – A central bank perspective
A. Donanto H. Wibowo, Deputy Director, National Payment Gateway Department, Bank Indonesia (Indonesia)

Expert Panel – How digitisation is powering growth in Vietnam
Jason Yeo, SVP, Head Channels and Digitalisation, UOB (Vietnam) and Tam Nguyen, Digital Banking Strategy Director, OCB (Vietnam)

Why diversity and inclusion will drive tech innovation
Mayda Lim, Head of Technology, ANZ Bank (China)

The next level of branch digitalisation
Ben Thorpe, MD and Chief Asia Officer, Glory (Singapore) and Robert Chahyadi, Assistant Vice President, Strategy & Service Operation Development Division, BCA (Indonesia)

Why customer-centricity drives success
Mohamed Keraine, Head of Retail Banking Development Asia, ING (Singapore)

Transforming the way people bank
Devon Watson, VP and CMO, Diebold Nixdorf (USA)

Technology as a driver growth

Fireside chat – Incremental innovation
Matt Nilles, Manager of Client Solutions and Products at Euronet (USA) and Wayne Miller, Executive Director, The Venture Center (USA)

Weathering the Storm – How AgenBRILink helps ultra-micro businesses restart the economy
Arga M. Nugraha, EVP, BRILink Network, Bank Rakyat Indonesia (Indonesia)

Fireside chat – How the technology revolution is shaping the future of banking
Ngoo Seong Boon, General Manager of Banking Vertical Market in Retail, Banking, Hospitality, Education, Intel (Malaysia) 

Adapting to new realities

Two ways ATM deployers are reaping operational cost savings and benefits in the ‘new normal’
Mike van der Wal, Managing Director, TMS ATM Software and TMD Security APAC (Singapore), Claire Shufflebotham, Global Security Director, TMD Security (UK) and Hugo Montiel, Managing Director, TMS ATM Software in the Americas (USA)

Fireside chat – Trends in Asian self-service banking and payments – a research-based perspective
Rowan Berridge, Jeni Bloomfield, Alex Maple, Amita Mistry, RBR (UK)

Fireside chat – Branch transformation for the ‘new normal’

Ron Batisan, VP and Customer Experience Designer, UnionBank (Philippines) and Can Kekevi, Managing Director at Accenture Financial Services (UK)

Day 2: Thursday 24th September 2020 (10:00-16:00 GMT+7)

Meeting customers’ expectations through transformation
Digital transforms challenges to opportunities and costs to income
Wang Wardhana, Head of Wealth Management, e-Business and Priority Segmentation, Bank Muamalat (Indonesia)
Fireside chat – The Bank of the Future – meeting customer needs in a rapidly changing world
Dr. Florian Becker, Head of Business Development, APAC, GFT (China) and Manuel Lavin, Executive Director, Chief Digital Officer, GFT (Spain)
Transformation in a pandemic – a new digital banking era
Fabian Teo, Product Manager, ADERA Global (Singapore)
Innovative solutions to build the future
How to use big data analytics to optimise revenue from your ATM network
Edwin Lai, Director, Alternative Solutions Group, APAC, CIBC (Hong Kong)

Break free from ATM hardware upgrades
Sharath Padmalochanan, Area Sales Manager, Southeast Asia, KAL ATM Software (Malaysia)

Payment cards – Still a key instrument to build customer engagement
Clement Wee, Regional Sales Manager, Evolis (Singapore)

Partnerships for success

Securing ATMs and resolving customers’ disputes in Vietnam
Cao Ba Thu, Purchasing Director, BSI Technology (Vietnam) and Vilius Gofmanas, Software Sales Manager,BS/2 (Lithuania)

Empowering the NextGen bank through technology
Mark Aldred, Head of Sales, Auriga (UK)

Fintech and bank collaboration in Southeast Asia
Sam Tanskul, Managing Director, Krungsri Finnovate (Thailand)

Closing keynotes

“Doing banking” in a COVID-19 age
Maurice Lisi, Head of Multichannel and CRM, Intesa Sanpaolo (Italy)

Why banking needs nextgen distribution
Hari Sivan, Founder and CEO, soCash (Singapore)

Fireside Chat – Reimagining the future of banking in Southeast Asia
Mayven Naicker, Partner, McKinsey & Company (Thailand)