Self-Service Banking Asia 2019

Day 1: Wednesday 3rd April 2019

Keynote addresses

Digital disruption and the new banking landscape
Thammarak Moenjak, Director, Financial Institutions Strategy Department, Bank of Thailand (Thailand)

Fintechs vs traditional banks – who will win the customer’s heart?
Varun Mittal, Global Emerging Markets FinTech Leader, Ernst & Young (Singapore)

How to tackle financial inclusion through digital financial services
Joe McGuire, Co-Founder and CEO, MyMy (Malaysia)

Optimising self-service strategy for today’s customers

Application of analytics and design thinking to improve ATM customer journeys
Alok Kumar, SVP, Head of Change, Self-Service Banking, DBS Bank (Singapore)

Cardless cash withdrawals with MyMo My Card
Boonson Jenchaimahakoon, Senior EVP, IT, Head of Innovations, GSB (Thailand)

Driving innovation in self-service channels
Dr. Piyawat George Jirapongsuwan, Innovation Head, SVP, CIMB Thai (Thailand)

Next-gen ways to manage cash

Retail cash access – the smarter alternative to ATMs and cash logistics
Hari Sivan, Founder and CEO, soCash (Singapore)

Digitising cash
Christo Terblanche, President, G4S Deposita International (South Africa)

Managing and improving customer experience for self-service discrepancies
Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)

Branch strategies from around the globe

Three concept branches to meet customers’ changing lifestyles and needs
James Rama Phataminviphas, Country Head of Channels and Digitalisation, UOB Thai (Thailand)

The value of the branch in the self-service mix
Andrés Cueto, SVP, Portfolio Director – Corporate Real Estate, BBVA Compass (USA)

Redefining customer experience through branch transformation and self-service banking
Anita Pai, Head of Branch Banking Service, ATM Business and Phone Banking, ICICI Bank (India)


Complimentary drinks reception (everyone invited!) – sponsored by FIS


Day 2: Thursday 4th April 2019

Advanced ways to secure cash

How remote BIOS management can efficiently secure the network
Vilma Orancı, ATM Management Senior Business Manager, TEB (Turkey) and Kürşat Kurt, Founder and CEO, BVK (Turkey)

Protecting your ATMs from criminal attacks: what you need to know
Bastiaan Beens, Global Product Management Director, TMD Security (Netherlands)

IT vs OT: where does my ATM infrastructure fit and how should I approach cybersecurity?
Juan Ramón Aramendía, Product Manager, S21sec (Spain)

The cloud and sophisticated software

Cloud-based ATM pooling
Wang Wardhana, Head of Wealth Management and e-Business, Bank Muamalat (Indonesia)

Super-charging ATM service innovation using cloud-based ATM solutions
David Smith, VP, Marketing, Renovite Technologies (UK)

Software – the power behind new ATM experiences
Mike Foster, Sales Manager, KAL ATM Software (UK)

How to improve reliability and customer satisfaction through testing
Marco Lauber, Sales Director, APAC, FIS (Singapore)

The future of self-service in Asia

Reducing risk and enhancing efficiency through testing automation
Wayne Robinson, Director of Sales, Financial Institutions, Wirecard (New Zealand)

The future of banking – dos and don’ts
Sumit Popli, Partner, McKinsey & Company (Indonesia)

Fintech disruption – what will be the impact on banking?
Sam Tanskul, Managing Director, Krungsri Finnovate (Thailand)

What does the future hold for ATMs and self-service banking in Asia?
Emily Beeby, Senior Research Analyst, RBR (UK)