Self-Service Banking Asia 2019

We are currently working on the speaker programme for the 2019 conference in Bangkok. If you would like to suggest a speaker, please contact Emily Beeby. Below is the speaker agenda from the 2018 conference in Jakarta.


Day 1: Wednesday 21st March 2018

Keynote addresses

Driving efficiency in self-service using cash recycling
Ina Suwandi, EVP, Transaction Banking Product Development Division, BCA (Indonesia)

Financial inclusion and digitalisation of retail payments – a central bank perspective
Pungky Purnomo Wibowo, Executive Director, Head of Electronification and National Payment Gateway Department, Bank Indonesia (Indonesia)

From breaking through to breakthrough – the transformation story of self-service banking
Alok Kumar, SVP and Head of Services Operations, DBS Bank (Singapore)

Visionary self-service banking

A new era in ATM experience
Burak Eder, ATM Channel Management Supervisor, Garanti Bank (Turkey)

Customer-centred distribution design frameworks
Aman Alagh, Head of Strategy and Transformation, Personal and Business Banking, Bankwest (Australia)

Self-service banking for the corporate customer
Sanjeev Bhatti, Senior Product Manager, VP, Cash Supply, Corporate Banking, Barclays (UK)

Best practices in cash management – an Australian perspective
Pooja Juneja, Manager, Cash Management, Cuscal (Australia)

Reinventing the bank branch

The branch of the future and the role of omnichannel payments in driving growth
Neill Harris, Global Marketing Director, ATM Solutions, NCR (UK)

We were bankers – a view from 2021
Ben Thorpe, Managing Director, Asia-Pacific, Glory (Singapore)

Video teller machines – keeping up with customer expectations
Francis Lai, CEO, Emerico (Malaysia)

The power of digital and software

Fast tracking of financial inclusion and rural banking through digital technologies
Ricardos Khoury, CEO and Founder, Novus Technologies (Singapore)

Multivendor software lies at the heart of 21st century self-service banking
Sharath Padmalochanan, Area Sales Manager, Southeast Asia, KAL ATM Software (Malaysia)

ATM: The gateway to digital banking
Gopalakrishnan Kolathu, Business Development Executive, Technology Support Services, IBM (India)

Complimentary drinks reception (everyone invited!) – Sponsored by FIS


Day 2: Thursday 22nd March 2018

Securing the ATM channel

ATM crime – news on latest attacks and defences
Mike van der Wal, Managing Director, APAC, TMD Security (Singapore)

Does technology prevent gas and explosive attacks on ATMs?
David Milner, Business Development Manager, Spinnaker (UK)

Innovation in global protection against ATM attacks – new generation IBNS case study
Rui de Carvalho, Independent Senior Security Advisor (Portugal)

How to protect ATMs from physical attacks – the Malaysian example
Eric Hauw, Director, Sales and Operations, Oberthur Cash Protection (France)

Enhancing the ATM proposition

Optimising with cash-recycling ATMs
Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia)

Augmenting the ATM with coin-enabled features
Jesenko Capra, Global Market Manager, CPI (UK)

How a large ATM operator improved reliability and customer satisfaction
Marco Lauber, Sales Director, APAC, FIS (Singapore)

The future of self-service in Asia

What comes after digital transformation?
Andreas Kurniawan, EVP, Retail Business Development, OCBC NISP (Indonesia)

Cost optimisation with a delightful twist
Bo H. Holmgreen, Executive Director, Founder and CEO, Scholars of Sustenance (USA)

The future of ATMs and banking automation in Southeast Asia
Emily Beeby, Senior Research Analyst, RBR (UK)