agenda

Self-Service Banking 2021

The agenda for Self-Service Banking 2021 includes speakers from leading banks, fintechs and industry experts. The event will include separate agendas for Asia-Pacific (25th May), EMEA (26th May) and the Americas (27th May) – all presentations will be available on-demand after they have been broadcast.

Tuesday, 25th May – Asia-Pacific

Asia-Pacific – Session 1 (09:00-10:25 ICT/GMT+7)

AI content effectiveness to determine bank branch digital campaigns performance
Dr. SB Ngoo, General Manager of RBHE Banking Vertical, Intel (Malaysia) and
Thor Turrecha, EVP of Global SaaS, meldCX (Australia)

How digital banking can seize the upside of the COVID-19 outbreak
Michel Hamilton, Chief Strategy, Digital and Transformation Officer, Maybank (Indonesia)

Future-focused transformation: Increase your agility with an ATM managed services plan designed for modern banking
Luka Grzan, Head of Group Cash, ATM and Output Production Services – Retail Ireland Operations, Bank of Ireland (Ireland) and Thomas Karakalos, Head of Managed Services, EMEA, Diebold Nixdorf (Netherlands)

How a holistic user experience could be a key profit driver to your business
Edwin Lai, Director, Alternative Services Group, CIBC (Hong Kong)

Asia-Pacific – Session 2 (10:40-12:00 ICT/GMT +7)

Customer experience and community engagement – an inclusive branch concept
Nick May, General Manager Customer Experience, Beyond Bank (Australia)

Paving the way for a cloud-based, secure, OS-agnostic ATM industry
Aravinda Korala, CEO, KAL (UK) Steve Hensley, EVP Global Sales, KAL (USA) and Kader Baadoud, Senior Software Engineer and Kalignite Platform Product Manager, KAL (UK)

Revolution in financial services
Rajiv Chandna, CCO, OVO (Indonesia)

Powering modern payment stacks for digital and neo banks with the Cloud
Ashok Nayak, Regional Director, South East Asia, Euronet (Malaysia)

Asia-Pacific – Session 3 (12:30-13:50 ICT/GMT+7)

How to build a next generation infrastructure that enhances the customer experience
Nicola Simeone, Head of Professional Services, Auriga (Italy) and Tamara Jusko, IT Manager, SIA (Slovakia)

ATM chargeback – challenge and best practices
Ratan Kesh, EVP and Head of Retail Operations and Service, Axis Bank (India)

Leveraging the Cloud to drive digital transformation
Paul Sandhu, CEO, Cloudexa (USA) and Bob Perreault COO, Cloudexa (USA)

The new face of self-service banking: ATM, mobile, internet to super apps
Oleg Patsiansky, Head of Digital Banking, BPC (Netherlands)

Asia-Pacific – Session 4 (14:05-15:30 ICT/GMT+7)

Be inspired by the future of branch transformation: enhancing human interaction via digitalisation
Jordan Penrose, Brand Ambassador, Hyosung TNS (South Korea)

The rise of the digital challenger bank
Sam Tanskul, Managing Director, Krungsri Finnovate (Thailand)

Virtual Banking in Southeast Asia
Dr. Oriol Caudevilla, Fintech Advisor and Researcher, ixFintech (Hong Kong)

Self-service banking in the COVID and post-COVID era
Rowan Berridge, Associate, RBR (UK), Marianna De Silvo, Senior Research Analyst, RBR (UK), Josh Swarbrick, Senior Research Analyst, RBR (UK) and Alex Kirk, Research Analyst, RBR (UK)

Wednesday, 26th May – EMEA

EMEA – Session 1 (09:00-10:25 BST | 10:00-11:25 CEST)

Future-focused transformation: Increase your agility with an ATM managed services plan designed for modern banking
Luka Grzan, Head of Group Cash, ATM and Output Production Services – Retail Ireland Operations, Bank of Ireland (Ireland) and Thomas Karakalos, Head of Managed Services, EMEA, Diebold Nixdorf (Netherlands)

Rethinking financial inclusion
Sonny Zulu, Managing Director, Retail Banking, Standard Chartered Bank (UAE)

Moving beyond traditional banking services
Dr. Farhaan Mohideen, Product Strategist & IoT Spokesperson, Intel (UK) Klaus Pohlmann, VP Solution Management, Payment Services & Value Added Solutions, DZ BANK (Germany), Patrick Hagemeister International Account Director, Pyramid Computer (Germany) and Jovica Stojceski Key Account Manager POS UNIT, Michael Telecom (Germany)

v-banking: evolution to revolution in phygital banking
Angelos Karakerezis, Assistant General Manager, Head of Alternative and External Channels, Eurobank (Greece)

EMEA – Session 2 (10:40-12:00 BST | 11:40-13:00 CEST)

How to build a next generation infrastructure that enhances the customer experience
Nicola Simeone, Head of Professional Services, Auriga (Italy) and Tamara Jusko, IT Manager, SIA (Slovakia)

Opening up the vault: omnichannel beyond the core
Katrien Van Gijsel, Business Innovation Manager, KBC (Belgium)

Paving the way for a cloud-based, secure, OS-agnostic ATM industry
Aravinda Korala, CEO, KAL (UK), Steve Hensley, EVP Global Sales, KAL (USA) and Kader Baadoud, Senior Software Engineer and Kalignite Platform Product Manager, KAL (UK)

BOI policy and cash management strategy in relation to ATMs
Amir Safranovich, Head of Cash Management Division, Bank of Israel (Israel)

EMEA – Session 3 (12:30-13:50 BST | 13:30-14:50 CEST)

Eliminate the risks of modernisation: how to capitalise on volatility
Matt Nilles, Director of Client Solutions & Products, Euronet (USA)

Leveraging AI for digital on-boarding and beyond
Paolo Barbesino, SVP, Head of Multichannel Banking, Emirates NBD (UAE)

Leveraging the Cloud to drive digital transformation
Paul Sandhu, CEO, Cloudexa (USA) and Bob Perreault COO, Cloudexa (USA)

Engagement Banking
John O’Brien, Head of Digital and Direct Banking, Permanent TSB (Ireland)

EMEA – Session 4 (14:05-15:50 BST | 15:05-16:50 CEST)

Driving digitalisation through video banking
Nicola Emsley, CIO Physical Channels, Retail Banking, NatWest Group (UK)

Digital Growth – the game has changed, it’s time to thrive!
Steve Frook, SVP Sales, Horizn (Canada), Ravi Vakacherla, EVP and Chief Transformation Officer, People’s United Bank (USA), Emma Ballantyne, Senior Director, Digital Sales, RBC (Canada) and Charity Wood, Head of Digital Skills & Knowledge, Nationwide (UK) 

Embracing digital to enhance human interaction
Stuart Fearn, Head of Customer Contact and Stuart Miller, Customer Director, Newcastle Building Society (UK)

Self-service terminal reconciliation: how innovative technologies are shaping the industry in a post-pandemic environment
Raheel Bhatti, Founder and CEO, Sonas Systems (UK) and Ian R Thomson, MA, CA, FInstLM, MAPM (UK)

Using big data and machine learning to identify the right product at the right time for the right customer
Noureddine Boustani, Head of Direct Channels, Attijariwafa Bank (Morocco)

Thursday, 27th May – Americas

Americas – Session 1 (08:00-09:25 PDT | 10:00-11:25 CDT | 11:00-12:25 EDT)

Future-focused transformation: Increase your agility with an ATM managed services plan designed for modern banking
Bruce Pearce, VP, Managed Services Americas, Diebold Nixdorf (Canada) and Melissa Thomas, SVP, Operations and Payments, Vystar Credit Union (USA)

The dos and don’ts of a massive replacement of ATMs
Daniel Boyer, ATM Product owner, Desjardins (Canada)

Unleashing the power of branch transformation
Kathy R. Crumley, Global Banking Strategist, Intel (USA) and Ben Kotvis, Chief Architect, Modern Apps for Digital Innovation, Insight (USA)

How can banks deliver on the promise of open finance?
Tom Pawelkiewicz, Associate VP, TD (Canada), Imran Haider, EVP, GM and Head of Product for Open Banking, Wells Fargo (USA) and Don Cardinal, Managing Director, Financial Data Exchange (USA)

Americas – Session 2 (09:40-11:00 PDT | 11:40-13:00 CDT | 12:40-14:00 EDT)

Eliminate the risks of modernisation: how to capitalise on volatility
Matt Nilles, Director of Client Solutions & Products, Euronet (USA)

The Open Digital Trust Initiative – creation of a new market
Rod Boothby, Global Head of Identity, Santander (USA)

Paving the way for a cloud-based, secure, OS-agnostic ATM industry
Aravinda Korala, CEO, KAL (UK), Steve Hensley, EVP Global Sales, KAL (USA) and Kader Baadoud, Senior Software Engineer and Kalignite Platform Product Manager, KAL (UK)

The branch experience in a self-service model
Andres Cueto, VP of Corporate Real Estate, TDECU (USA)

Americas – Session 3 (11:30-12:50 PDT | 13:30-14:50 CDT | 14:30-15:50 EDT)

How to build a next generation infrastructure that enhances the customer experience
Nicola Simeone, Head of Professional Services, Auriga (Italy) and Tamara Jusko, IT Manager, SIA (Slovakia)

Creating a strong open banking ecosystem in Brazil
Tiago Aguiar, Superintendent of New Platforms and Digital innovation, TecBan (Brazil)

Leveraging the Cloud to drive digital transformation
Paul Sandhu, CEO, Cloudexa (USA) and Bob Perreault, COO, Cloudexa (USA)

How a holistic user experience could be a key profit driver to your business
Edwin Lai, Director, Alternative Services Group, CIBC (Hong Kong)

Americas – Session 4 (13:05-14:30 PDT | 15:05-16:30 CDT | 16:05-17:30 EDT

Customer experience and community engagement – an inclusive branch concept
Nick May, General Manager Customer Experience, Beyond Bank (Australia)

Leveraging data and customer centricity in optimizing self-service banking
Bruno Oliveira Ferraz de Almeida, Head of Customer Services and Channel Operations, Bradesco (Brazil)

Rethinking financial inclusion
Sonny Zulu, Managing Director, Retail Banking, Standard Chartered Bank (UAE)

Self-service banking in the COVID and post-COVID era
Rowan Berridge, Associate, RBR (UK), Marianna De Silvo, Senior Research Analyst, RBR (UK), Josh Swarbrick, Senior Research Analyst, RBR (UK) and Alex Kirk, Research Analyst, RBR (UK)