agenda

Self-Service Banking 2021

The agenda for Self-Service Banking 2021 includes speakers from leading banks, fintechs and industry experts. The event will include separate agendas for Asia-Pacific (25th May), EMEA (26th May) and the Americas (27th May) – all presentations will be available on-demand after they have been broadcast. Confirmed sessions are shown below, and this page will be updated as the agenda is finalised. To join the speaker line-up, please email Gillian Shaw at RBR.

Tuesday, 25th May – Asia-Pacific

How digital banking can seize the upside of COVID-19 outbreak
Michel Hamilton, Chief Strategy, Digital and Transformation Officer, Maybank (Indonesia)

AI Content effectiveness to determine bank branch digital campaigns performance
Dr. SB Ngoo, General Manager of RBHE Banking Vertical, Intel (Malaysia) and
Thor Turrecha, EVP of Global SaaS, meldCX (Australia)

Customer experience and community engagement – an inclusive branch concept
Nick May, General Manager Customer Experience, Beyond Bank (Australia)

Future-focused transformation: Increase your agility with an ATM managed services plan designed for modern banking
Diebold Nixdorf (Germany) and Bank of Ireland (Ireland)

ATM chargeback – challenge and best practices
Ratan Kesh, EVP and Head of Retail Operations and Service, Axis Bank (India)

How to build a next generation infrastructure that enhances the customer experience
Mark Aldred, Head of International Sales, Auriga (UK) and Tamara Jusko, IT Manager, SIA (Slovakia)

Revolution in financial services
Rajiv Chandna, CCO, OVO (Indonesia)

KAL’s XFS4IoT SP-Dev: paving the way for a cloud-based, secure, OS-agnostic ATM industry
Aravinda Korala, CEO, KAL (UK) Steve Hensley, Worldwide Executive Vice President of Sales and Marketing, KAL (USA) and Kader Baadoud, Senior Software Engineer and Kalignite Platform Product Manager, KAL (UK)

Euronet’s REV Payment Cloud – powering modern payment stacks for digital and neo banks
Ashok Nayak, Regional Director, SEA, Euronet (Malaysia)

How data analytics can improve ATM efficiency and customer experience
Edwin Lai, Director, Alternative Services Group, CIBC (Hong Kong)

Leveraging the Cloud to drive digital transformation
Paul Sandhu, CEO and Bob Perreault COO, Cloudexa (USA)

The rise of the challenger bank
Sam Tanskul, Managing Director, Krungsri Finnovate (Thailand)

The ITM as a customer recruitment channel
BPC (UAE)

Transforming the customer experience
Iman Nurman, Head of Digital Banking, Bank Muamalat (Indonesia)

Virtual Banking in Southeast Asia
Dr. Oriol Caudevilla, Fintech Advisor and Researcher, ixFintech (Hong Kong)

Self-service banking in COVID and post-COVID era
Rowan Berridge, Marianna De Silvo, Josh Swarbrick and Alex Kirk, RBR (UK)

Wenesday, 26th May – EMEA

Designing digital services for everyone
Jemma Waters, Head of Responsible Transformation, Lloyds Banking Group (UK)

Future-focused transformation: Increase your agility with an ATM managed services plan designed for modern banking
Diebold Nixdorf (Germany) and Bank of Ireland (Ireland)

v-banking: evolution to revolution in phygital banking
Angelos Karakerezis, Assistant General Manager, Head of Alternative and External Channels, Eurobank (Greece)

Moving beyond traditional banking services
Dr. Farhaan Mohideen Product Strategist & IoT Spokesperson, Intel (UK) Klaus Pohlmann, Vice President Solution Management, Payment Services & Value Added Solutions, DZ BANK (Germany) Patrick Hagemeister International Account Director, Pyramid Computer (Germany) and Jovica Stojceski Key Account Manager POS UNIT, Germany 

Biometrics for digital onboarding and beyond
Paolo Barbesino, SVP, Head of Multichannel Banking, Emirates NBD (UAE)

How to build a next generation infrastructure that enhances the customer experience
Mark Aldred, Head of International Sales, Auriga (UK) and Tamara Jusko, IT Manager, SIA (Slovakia)

Opening up the vault: omnichannel beyond the core
Katrien Van Gijsel, Business Innovation Manager, KBC (Belgium)

Eliminate the risks of modernisation: how to capitalise on volatility
Matt Nilles, Director of Client Solutions & Products, Euronet (USA)

Rethinking financial inclusion
Sonny Zulu, Managing Director, Consumer, Private and Business Banking, Standard Chartered Bank (UAE)

KAL’s XFS4IoT SP-Dev: paving the way for a cloud-based, secure, OS-agnostic ATM industry
Aravinda Korala, CEO, KAL (UK) Steve Hensley, Worldwide Executive Vice President of Sales and Marketing, KAL (USA) and Kader Baadoud, Senior Software Engineer and Kalignite Platform Product Manager, KAL (UK)

BOI policy and cash management strategy in relation to ATMs
Amir Safranovich, Head of Cash Management Division, Bank of Israel (Israel)

Leveraging the Cloud to drive digital transformation
Paul Sandhu, CEO and Bob Perreault COO, Cloudexa (USA)

Video Banking – the best of digital and physical
Nicola Emsley, CIO of Physical Channels Technology Retail Banking, Natwest Group (UK)

Engagement Banking
John O’Brien, Head of Digital and Direct Banking, Permanent TSB (Ireland)

Using big data and machine learning to identify the right product at the right time for the right customer
Noureddine Boustani, Head of Direct Channels, Attijariwafa Bank (Morocco)

Embracing digital to enhance human interaction
Stuart Fearn and Stuart Miller, Head of Customer Contact and Customer Director, Newcastle Building Society (UK)

Wednesday, 26th May – Americas

Future-focused transformation: Increase your agility with an ATM managed services plan designed for modern banking
Diebold Nixdorf (Germany) and Vystar (USA)

Leveraging data and customer centricity in optimizing self-service banking
Bruno Oliveira Ferraz de Almeida, Customer Services and Channel Operations Head, Bradesco (Brazil)

Unleashing the power of branch transformation
Kathy R. Crumley, Global Banking Strategist, Intel (USA) and Ben Kotvis Chief Architect, IoT Digital Innovation Team Insight (USA)

How can banks deliver on the promise of open finance?
Tom Pawelkiewicz, Associate Vice President,TD (Canada), Imran Haider, EVP, GM and Head of Product for Open Banking, Wells Fargo (USA) and Don Cardinal, Managing Director, Financial Data Exchange (USA)

Eliminate the risks of modernisation: how to capitalise on volatility
Matt Nilles, Director of Client Solutions & Products, Euronet (USA)

The Open Digital Trust Initiative – creation of a new market
Rod Boothby, Global Head of Identity, Santander (USA)

How to build a next generation infrastructure that enhances the customer experience
Mark Aldred, Head of International Sales, Auriga (UK) and Tamara Jusko, IT Manager, SIA (Slovakia)

From 14th Century technology to digital transformation to digital banking
Daniel Kennedy, Vice President, Distribution Excellence, Scotiabank (Canada)

KAL’s XFS4IoT SP-Dev: paving the way for a cloud-based, secure, OS-agnostic ATM industry
Aravinda Korala, CEO, KAL (UK) Steve Hensley, Worldwide Executive Vice President of Sales and Marketing, KAL (USA) and Kader Baadoud, Senior Software Engineer and Kalignite Platform Product Manager, KAL (UK)

Creating a strong open banking ecosytem
Tiago Aguiar, Superintendent of new platforms and digital innovation, TecBan (Brazil)

Leveraging the Cloud to drive digital transformation
Paul Sandhu, Chief Executive Officer and Bob Perreault Chief Operating Officer, Cloudexa (USA)

The do’s and don’ts of a massive replacement of ATMs
Daniel Boyer, Head of ATMs, Desjardins (Canada)

The branch experience in a self-service model
Andres Cueto, VP Corporate Real Estate, TDECU (USA)

On-demand

Be inspired by the future of branch transformation: enhancing human interaction via digitalisation
Hyosung (South Korea)

Building a digital activation strategy
Horizn (Canada)

Self-service terminal reconciliation: how innovative technologies are shaping the industry in a post-pandemic environment
Raheel Bhatti, Founder and CEO, Sonas Systems (UK) and Ian R Thomson, MA, CA, FInstLM, MAPM (UK)