Self-Service Banking 2021

We are currently working on the programme for this year’s event, which will feature three dedicated speaker agendas for Asia-Pacific, EMEA and the Americas. The programme includes speakers from leading banks, fintechs and industry experts. To join the speaker line-up, please email Gillian Shaw.

Below is a copy of the programme at last year’s Self-Service Banking Europe conference.

Day 1: Monday 14th December 2020 (09:30-16:00 GMT)

Opening keynotes

The role of the ATM in a post-COVID world
Peter McNamara, CEO and Founder, NM1 (UK)

Customer-centric delivery approach as a success factor in mobile banking
Thomas Winandy, Head of Mobile Banking, Commerzbank (Germany)

The cost of change: how technology propels innovation
Martin Brückner, SVP and CTO, Euronet Worldwide (Germany)

Redefining self-service for the next generation

Rethinking the ATM channel
Jakub Otahal, Product Owner, Ceska Sporitelna (Czechia) and Martin Nagy-Grotendorst, Account Manager/Sales, Benelux and Hungary, KAL (Netherlands)

Transforming the way people bank
Devon Watson, VP and CMO, Diebold Nixdorf (USA)

Creating the first digital-only bank in Bahrain: navigating customer needs and regulation with emerging technologies
Mohamed Almaraj, CEO, ila Bank (Bahrain) and Matthew Williamson, VP of Global Financial Services, Mobiquity (UK)


Day 2: Tuesday 15th December 2020 (09:30-16:00 GMT)

Self-service technology – beyond the pandemic

Transforming pandemic impacts and constraints into new opportunities
Silvia Mensdorff-Pouilly, SVP Sales Banking Europe, FIS Global (Netherlands)

Panel discussion: the growing importance of ATM management and monitoring 
Andreas Schikarski, Manager, Product Management, equensWorldline (Netherlands) and Bob Perreault, COO, ESQ Business Services (USA)

Panel discussion: how advanced ATM functionality & non-banknote hardware can add value
Paul Clay, Sales Manager, Cummins Allison (UK) and Wolfgang Isopp, Key Account and export Manager, Reiner (Germany)

Embracing the digital future

Driving customer awareness and education to enable increased customer self-serve uptake
Steve Frook, SVP Global Sales, Horizn (Canada) and Milko Radotic, VP Europe, Horizn (UK)

Making SME lending fully digital
Jens Woloszczak, Founder & CEO, Spotcap (Germany)

Make cash part of your digital strategy
Sandipan Chakraborty, Founder & CEO, Sonect (Switzerland)

The Starling vision of the future
Jason Maude, Chief Technology Advocate, Starling Bank (UK)


Specialist self-service banking presentations

Evolving approaches to ATMs and cash accessibility

The value of shared deposit ATM networks
Marek Szafirski, Regional MD, Euronet (Poland)

Outsourcing, pooling and sharing of cash-recycling deposit ATMs
Jyri Marviala, COO, Digital & New Services, Automatia (Finland)

Doing well by doing good – addressing financial exclusion
Scott Abrahams, SVP Business Development and Fintech, UK and Ireland, Mastercard (UK)

Digital banking and the human touch

The evolution of the customer experience
Benoît Legrand, Chief Innovation Officer, ING and CEO, ING Ventures (Netherlands)

Behavioural finance to preserve the human touch in digital investment
Jürgen Vandenbroucke, Expert General Manager, KBC (Belgium)

The digital banking paradox
Alex Carriles, EVP, Chief Digital Officer, Simmons Bank (USA)

Fintech showcase

A new dawn? How fintech went global
Simon Hardie, Founder and CEO, Findexable (UK)

Open banking the next steps
James Varga, CEO, DirectID (UK)

Enabling access to finance in fast-growing economies to bridge the SME credit gap
Tunde Kehinde, Co-founder, Lidya (Nigeria)

Why is high-quality payment data enrichment important?
Ivan Dovica, COO, Dateio (Czechia)

The future of banking, cash and payments 

Disruption in payments
Nick Ogden, Founder and Investor Director, ClearBank (UK) and founder of Worldpay (UK)

Trends and developments in the use of cash – a Eurosystem perspective
Doris Schneeberger, Head of the Currency Management Division, European Central Bank (Germany)

Retail banking in post-COVID times
Ramiro Sánchez-Crespo, CEO, The Retail Bankers (Spain)

A global perspective on ATM growth and deposit automation
Expert research analyst panel from RBR (UK)