The agenda from Branch Transformation 2020 is shown below. The 2021 agenda is currently under development and this page will be updated in due course.

Day 1: Monday 23rd November 2020

09:30 Keynote addresses

Citizens 2020 – reimagining the future of banking
Simon Griffiths, Head of Core Banking, Citizens (USA)

Reimagining branches: technology matters
Vincenzo Fiore, CEO and Founder, Auriga (Italy)

Seamless journeys – the critical role of self-service in the branch or as the branch
Michael Engel, MD and VP, Banking Software, Diebold Nixdorf (Netherlands) and Markus Doeinghaus, Global Domain Lead – Banking Software, Diebold Nixdorf (Germany)

11:10 Keynote addresses continued

Banking for a changing world
Adam Crighton, SVP and General Manager, Digital First Self-Service Banking, NCR (UK)

Branch banking during the pandemic and beyond
Maurice Lisi, Head of Digital Channels, Intesa Sanpaolo (Italy)

Is cash in crisis?
Christian Weisser, SVP, Cash Management, Gunnebo (Germany)

13:05 Where branch banking stands in 2020

Evolving the branch network through ATM as a service
Lorenzo Tassan-Bassut, COO and VP, ING Bank Slaski (Poland) and Bartlomiej Sliwa, Area VP, CEE, NCR (Poland)

Supporting clients at key moments in life: a new value proposition for advisors
Stefania Allegra, Strategy and Marketing Specialist, Retail Banking, BNP Paribas (France)

Building a digital activation strategy
Emma Ballantyne, Senior Director, Digital Sales, RBC (Canada), Janice Diner, CEO and Founder, Horizn (Canada), and Steve Frook, SVP Sales, Horizn (Canada) 

14:40 Equipping the branch for future success

Building a design-led culture of inclusion
Monica Ackermann, Director, Global Digital Accessibility, Scotiabank (Canada)

Customer experience challenges and opportunities facing the world of banking
Simon Ronald. VP, Business Development (Europe), ACF Technologies (UK) and Greg Copley, Head of Sales, EMEA, ACF Technologies (UK)

Customer retention through automated self-service deposit systems
Emmanuel Harir-Forouch, Global Product Manager, Gunnebo Safe Storage (France)

Day 2: Tuesday 24th November 2020

09:30 Embracing change as leaders, not followers

Shi(f)t happens: delivering transformational change in a rapidly changing world
Vikki Williams, Change and Continuous Improvement Director, Nationwide (UK)

Branch transformation for the new normal
Ron Batisan, Vice President, UnionBank (Philippines) and Can Kekevi, Customer Engagement Transformation Leader, Accenture (UK)

Letting the customer drive change
Jakob Aarup Petersen, Global Head of Process Office, Danske Bank (Denmark)

11:10 How the branch can remain at the heart of banking

Transformation to a trusted ecosystem
Ronald Pieters, Director Retail and Advice, SNS Bank (Netherlands)

The role of the branch in an omnichannel environment
Khomotso Molabe, CIO, Standard Bank (South Africa)

Transforming APS Bank – the journey
Alex Camilleri, Head of Support, APS Bank (Malta)

13:05 The branch as a digital channel

A digital solution that keeps the personal touch
Norbert Kovats, Head of Retail Operational Service Center, K&H Bank (Hungary)

Digital risk and customer experience
Vinita Ramtri, Head of Risk, HSBC Kinetic (UK)

How COVID-19 has accelerated the future of banking
Bruno Almeida, Customer Services and Branch Operations Head, Bradesco (Brazil)

14:40 Looking forward: the transformation journey continues

Developing augmented relationships
Marcus Martinez, Financial Services Industry Manager, EMEA, Microsoft (UK)

Design, accessibility and customer experience in digital and branch banking
Pamela Hilborn, SVP, Global Head of Design for Digital Banking, Scotiabank (Canada)

Global perspectives on a unique age of change
Expert research analyst panel from RBR (UK)