agenda

Branch Transformation 2019

Please see below the current speaker agenda for Branch Transformation 2019.

Keynote addresses

Designing for prosperity
Dan Makoski, Chief Design Officer, Lloyds Banking Group (UK)

Self-service reloaded – the branch gets digitized
Gerrard Schmid, President and CEO, Diebold Nixdorf (USA)

Is trust becoming a commodity?
Mike Bielamowicz, Chief Marketing Officer, Glory Global Solutions (USA)

Thriving, not surviving: the future role of the branch

What is the value of bank branches in the self-service and mobile-first era?
Andres Cueto, SVP, Corporate Real Estate, BBVA (USA)

What does the future hold for the bank branch?
CYBG (UK)

The digital transformation road map – where does it lead physical branches?
Okan Acar, Digital Transformation Group Manager, Kuveyt Türk (Turkey)

New approaches to modernising the branch channel

Branch transformation – the importance of strategic partnerships for a successful project
Fábio Maia, Head of Operations, ATMs and Cash, Santander (Brazil) and TecBan (Brazil)

How fintech can revolutionise the branch banking experience
Aisling Press, Head of Branch Banking, Danske Bank (UK)

Putting the customer front and centre

BPI’s approach to customer journey transformation
Tomás Velez Grillo, Digital Transformation Assistant Director, Banco BPI (Portugal)

Future-proof teller solutions – delivering customer experience by improving employee experience
Jussi Lammi, Head of Teller Solution Development, OP Financial Group (Finland)

Making branch renewal work for the unbanked and underbanked
Oleg Tyshchenko, Head of Electronic Banking Services Division, Ukreximbank (Ukraine)

Optimising branch processes to boost performance

Using branch transformation and digitization to drive consistent revenue growth
Michael Berner, Managing Director, Country Consumer Banking Head, Citibank (Russia)

The paperless branch and next-generation mobile banking
Ho June Chang, Managing Director and Head of Retail Banking, Standard Chartered (South Korea)

How process monitoring can drive cultural change
Jakob Arup Petersen, Head of Process Office, Wealth Management, Danske Bank (Denmark)

International perspectives on next-generation branch banking

New branch concepts for the UK market
Kirsty Lacey, Head of ATM Channel, Santander (UK)

Branch transformation in a cash-heavy society
Norbert Kovats, Head of Retail Operational Support, K&H Bank (Hungary)

Closing keynotes

Branch transformation initiatives and technology – a global perspective
Alex Maple, Senior Research Analyst, RBR (UK)

Rewriting the rules of branch banking
McKinsey & Company (USA)

Branches – still the most important channel in digital banking
David Horton, Managing Director, Global Head of Innovation, Thynk Digital (USA)

Note: Order of sessions is indicative and subject to change