Branch Transformation 2019

Please see below the current speaker agenda for Branch Transformation 2019.

Day 1: Tuesday 19th November 2019 (09:00 – 17:30)

Keynote addresses

Designing for prosperity
Dan Makoski, Chief Design Officer, Lloyds Banking Group (UK)

Self-service reloaded – the branch gets digitized
Gerrard Schmid, President and CEO, Diebold Nixdorf (USA)

Transformation never sleeps
Mike Bielamowicz, Chief Marketing Officer, Glory Global Solutions (USA)

Are bank branches still relevant in a digital world?
Barbara Vanhauter, Global Lead, Human Channels and Digital Assistance, ING (Netherlands) and Richard Chrimes, Design and Brand Consultant, Instinct Laboratory (UK)

Using technology to create a branch network fit for tomorrow
Maurizio Lupo, Head of Change Management and Network, BNL BNP Paribas (Italy)

Making the branch count – now and tomorrow
Nationwide (UK) – invited

Transforming large and diverse networks

Disrupting the branch: new technologies to improve profitability and attract new customers
Vasiliy Palatkin, Head of Branch Development Department, Sberbank (Russia)

How to ensure omnichannel capabilities throughout transformation
Adrien Lelong, Head of Distribution Model, BNP Paribas (France)

Segmenting branches – a diverse network for a diverse customer base

Using advanced technology to drive branch renewal

How interactive teller technology can boost a bank’s operations
Tom Bijvoet, Chief Administration Officer, First Ontario Credit Union (Canada) and NCR (USA)

Making artificial intelligence work for everyone

The critical pillar for a winning digital strategy – self-service in the branch, or as the branch
Ryan Crowley, Head of Global Distribution and ATMs, Citibank (USA) and Bill Acheson, VP and General Manager, Global Banking, Diebold Nixdorf (USA)

How digital can co-exist with human interactions

Engaging with the enemy – banking meets fintech
Aisling Press, Head of Branch Banking, Danske Bank (UK) and Alan Scott, Regional Service Manager, Danske Bank (UK)

The human element of digital banking
Jeremy Stockdale, Head of Colleague Transformation, Physical Channels, Barclays (UK)

What is the value of bank branches in the self-service and mobile-first era?
Andrés Cueto, Corporate Real Estate – SVP, Portfolio Director, BBVA (USA)

The evolution of the branch format

Rethinking the branch for the customer of tomorrow
Lee Chapman, Senior Manager, Brand Experience, CYBG (UK)

New branch concepts for the UK market
Kirsty Lacey, Head of ATM Channel, Santander (UK)

Branch transformation – the importance of strategic partnerships for a successful project
Luiz Stefani, Chief Operating Officer, TecBan (Brazil)


Day 2: Wednesday 20th November 2019 (09:00 – 16:30)

Optimising the branch channel

The digital transformation road map and its effect on branches
Okan Acar, Digital Transformation Group Manager, Kuveyt Türk (Turkey)

The paperless branch and next-generation mobile banking
Ho June Chang, Managing Director and Head of Retail Banking, Standard Chartered (South Korea)

Branch transformation in a cash-heavy society
Norbert Kovats, Head of Retail Operational Support, K&H Bank (Hungary)

Putting the customer front and centre

BPI’s approach to customer journey transformation
Tomás Velez Grillo, Digital Transformation Assistant Director, Banco BPI (Portugal)

Putting processes at the heart of branch transformation
Handan Aymaz, Process Development Manager, Garanti BBVA (Turkey)

Letting the customer drive change

Transform to expand – reaching new markets

Using branch transformation to reach the unbanked
Oleg Tyshchenko, Head of Electronic Banking Services Division, Ukreximbank (Ukraine)

Business banking – future driver of branch traffic

Branch transformation as a driver of revenue growth
Eugene Spichak, SVP and Head of Retail Banking Sales and Distribution, Citibank (Russia)

Transforming the role of branch staff

Future-proof teller solutions – delivering customer experience by improving employee experience
Jussi Lammi, Head of Teller Solution Development, OP (Finland)

How to transform the branch workforce

Using analytics to drive branch employee evolution

Closing keynotes

Human perception of space and its impact on consumer behaviour
Kate Nightingale, Head Consumer Psychologist and Founder, Style Psychology (UK)

If mobile banking is king, then branches remain emperor
David Horton, Managing Director – Global Head of Innovation, Thynk Digital (USA)

Branch transformation initiatives and technology – a global perspective
Alex Maple, Senior Research Analyst, RBR (UK)

Rewriting the rules in retail banking
McKinsey & Company (USA) – invited


Note: Order of sessions is indicative and subject to change