Branch Transformation 2022

Day One: Tuesday 29th

09:00 Opening keynotes

Setting up your branches for life’s important conversations
Simon Griffiths, Head of Core Banking, Citizens Bank (USA)

Branch evolution for cash services: meeting customers where they are
Nina Wenning, CEO, Bankomat (Sweden) and Helena Müller, VP Global Banking, EMEA North, Diebold Nixdorf (Sweden)

“Cash is dead”. Rinse and repeat
Paul Race, Chief Marketing Officer, Glory Global Solutions (UK)

10:45 Coffee and networking

11:30 Opening keynotes (continued)

Shared banking services – the customer viewpoint
Duncan Cockburn, CEO and founder, OneBanx (UK)

Branch transformation: sharing experiences of branch transformation in Brazil
Luiz Stefani, COO and CMO, TecBan (Brazil)

Continuing a purpose-led retail transformation
Simon Cavell, Senior Manager, Customer Experience and Divisional Support, Yorkshire Building Society (UK)

12:45 Lunch and networking

14:00 Stream 1: Engaging with customers in the right way at the right time sponsored by Verint

One workforce: the next big thing for branch transformation?
Fireside chat with Huw Jones, Director, Solutions Consulting, Verint (UK)

Workforce sharing: the power of one
Karl Senekal, Integrated Business Planning & Technology Enabler, Capitec (South Africa) and Carl Christon, Director of Client Services, Verint (UK)

novobanco – a road to a bionic distribution model
Conceição Matos, Transformation Office Leader, novobanco (Portugal)

14:00 Stream 2: Digitalisation and the evolving branch

Open banking, open finance, open economy: the new identity of finance
Ron van Wezel, Strategic Advisor, Retail Banking & Payments, Aite-Novarica Group (Netherlands)

Precinct: the multi-bank transactional hub deployment journey
Matt Sykes, Chief Executive Officer, Precinct (Australia) and Louis Madeley, Managing Director, Consillion (UK)

The role of the branch in a digital first strategy
Laurent Lamblin, Concept Manager, everyoneINVESTED, KBC (Belgium)

15:30 Coffee and networking

16:15 Stream 1: From the old world to the new – a transformation journey sponsored by Cennox

Transforming for sustainability
Padraig Enright, CEO, Clonmel Credit Union (Ireland)

Panel – how can innovation support the transformation journey?
Guy Thorne, Sales Director UK & Ireland, Cennox (UK), Wendy Luczywo, Head of Automated Banking, Post Office (UK) and Padraig Enright, CEO, Clonmel Credit Union (Ireland)

16:15 Stream 2: Putting the customer at the heart of the branch 

Pandemic: adapting for change
Hector Abrego, Deputy CEO of Strategy and Commercial Effectiveness, Banorte (Mexico)

Panel – meeting customer needs in-branch
Wasim Mushtaq, Transformation Lead, Standard Chartered (UK), Stuart Fearn, Head of Customer Contact, Newcastle Building Society (UK) and Karen Swiatocha, Head of Retail Network Transformation, Citizens Bank (USA)


17:30 Complimentary drinks reception for all delegates


Day Two: Wednesday 30th

09:00 Stream 1: Realising the bank of the future today sponsored by Auriga

Cost saving or access to banking services? This is (not) the (real) question
Fireside chat with Mark Aldred, VP of International Sales, Auriga (UK)

The role of self-service within the new branch model at novobanco
Conceição Matos, Transformation Office Leader, novobanco (Portugal)

Using self-service to drive value in branches
Azra Hadziomeragic, Retail Board Member, Bosna Bank International (Bosnia and Herzegovina)

09:00 Stream 2: Serving customers across channels

The future is phygital: branches as the cornerstone of the phygital strategy
Tiago Morelli, Head of Strategy, Intelligence and Business Development, Itau Unibanco (Brazil)

Fintech’s role in streamlining customer experience at the bank branch
Daniel Clemente, Managing Director, SIBS International (Portugal) and Michael Regan, Director of Product Marketing, GRGBanking (Hong Kong)

Delivering change in the branch
Sara Matos, Project Manager, Santander (Portugal) 

10:45 Coffee and networking

11:30 Stream 1: The role of the branch in a changing world 

Branch network transformation – a new commercial model
Hugo Resende, Head of Customer Segments, Millennium bcp (Portugal)

Panel – shared branches and banking hubs: redefining the branch

Graham Mott, Director of Strategy, LINK (UK), Stephen Jones, Vice Chair, OneBanx (UK)

11:30 Stream 2: Optimising the branch through technology

New generation video teller machine: tablet-XTMs case study
Okan Acar, Head of Digital Banking Group, Kuveyt Türk (Turkey)

Digital transformation in Thailand’s banking sector
Thammarak Moenjak, Chief Representative, London Representative Office, Bank of Thailand (UK)

Winning digital transformation strategy: for the customers by the customer
Sajid Iqbal, Deputy CRO, Head of Market Risk, Habib Bank (UAE)

Office transformation: Banco de Bogota
Yohana Lucía Mojica Ramón, Director of Channels , Banco de Bogota (Colombia)

12:45 Lunch and networking

14:00 Looking forward: the transformation journey continues

One crisis to another? Coming out of COVID-19 and into the Cost of Living
Graham Mott, Director of Strategy, LINK (UK)

The optimal balance between physical and digital channels – how to find the right ratio
Norbert Kovats, Head of Omnichannel Transformation and Operational Support Directorate, K&H Bank (Hungary) 

Putting the retail back in retail banking
Alex Maple, Associate, RBR (UK)


Please note that the programme is provisional and subject to change