Branch Transformation 2020


Where branch banking stands in 2020

How Covid-19 has accelerated the future of banking
Bruno Almeida, Executive Superintendent, Bradesco (Brazil)

What is the value of the branch?
Andrés Cueto, VP of Corporate Real Estate, TDECU (USA)

Banking for a changing world
Adam Crighton, Senior Vice President and General Manager, Digital First Self-Service Banking, NCR (UK)

Realising the potential of the digital branch

Information technology – driving branch renewal
Marcus Martinez, Financial Services Industry Manager, EMEA, Microsoft (UK)

Digital risk and customer experience
Vinita Ramtri, Head of Risk, HSBC Kinetic (UK)

The phygital customer experience
Vimal Kumar, Chief Executive Retail & Business Banking and Chief Digital Officer, ABSA (South Africa)

How the customer can inspire the branch of tomorrow

Letting the customer drive change
Jakob Aarup Petersen, Global Head of Process Office, Danske Bank (Denmark)

Engineering an accessible branch
Pamela Hilborn, SVP, Global Head of Design for Digital Banking, Scotiabank (Canada)

The role of the branch in full-spectrum banking

Developing an omnichannel proposition

Dinko Lucic, President of the Management Board, PBZ (Croatia)

The role of the branch in an omnichannel environment
Khomotso Molabe, CIO, Standard Bank (South Africa)

Branch and relationship banking in an omnichannel structure
Aybala Simsek, EVP, Strategy, Transformation and HR, Sekerbank (Turkey)

Managing the branch transformation process

Delivering organisational change
Vikki Williams, Director, Change and Operations, and Mandy Beech, Area Director, Nationwide (UK)

Communication – the heart of branch renewal
Mohamed Shawky, Senior Manager, Workplace Digitisation, Emirates NBD (UAE)

Developing a customer-centric branch strategy

Supporting clients at key moments in life: a new value proposition for advisors
Stefania Allegra, Strategy and Marketing Specialist, Retail Banking, BNP Paribas (France)

A digital solution that keeps the personal touch
Norbert Kovats, Head of Retail Operational Service Center, K&H Bank (Hungary)

Designing the next generation of branches

Evolving the branch network through ATM as a service
Lorenzo Tassan-Bassut, COO and VP, ING Bank Slaski (Poland)

From branch to shop
Ronald Pieters, Director Retail and Advice, SNS Bank (Netherlands)

Aesthetics, design and new automation concepts
Alex Camilleri, Head of Support, APS Bank (Malta)

The future of branch banking

Adapting the branch to a post-Covid world
Bruno Salomé, Director of Channels and Customer Experience, Itaú Unibanco (Brazil)

The future of the branch in the US market
Simon Griffiths, EVP, Head of Distribution and Deposits, Citizens Bank (USA)

Where will the branch be in five years’ time?
Alex Maple, Senior Research Analyst, RBR (UK)

Note: Sessions are indicative and subject to change