agenda

Branch Transformation 2018

Please see below the current speaker agenda for Branch Transformation 2018.


Keynote addresses

Human Digital banking in the digital age
Cort O’Haver, President and CEO, Umpqua Bank (USA)

Giving power to the people

Richard Harrison, Head of UK Network and Premier Distribution, HSBC (UK) and Sally Williams, Head of Performance and Growth, Distribution, HSBC (UK)

Making the branch a destination
Sol Gindi, Chief Administrative Officer, Consumer Bank, JPMorgan Chase (USA)

Revitalise retail banking agility – embrace the larger ecosystem
Devon Watson, VP, Chief Marketing Officer, Diebold Nixdorf (USA)

Branch transformation for many generations
Simon Griffiths, EVP, Head of Retail Distribution, Consumer Banking, Citizens Financial Group (USA)

Enhancing the branch – harmonising physical with digital
Jimmy Robertson, Head of Branch Strategic Projects, RBS (UK)

Staying power – future proofing the branch

Evolving retail banking models – how will you serve your customers in future?
Norman Gill, Management Consultant, Camor Consulting (UK) and Javed Anjum, Branch Transformation Specialist, EMEA, Glory (UK)

What does the future hold for the bank branch?
Lee Chapman, Senior Manager, Innovation and Marketing, CYBG (UK)

The branch of the future does not actually exist – a South African perspective
Nitesh Patel, Head of Corporate Real Estate Services, Standard Bank (South Africa)

Digitalising the branch

Transforming customer service in the digital age
Wim Jonckheere, General Manager, Retail Channel Support, KBC (Belgium) and Karin van Hoecke, General Manager, Mass Retail Customers, KBC (Belgium)

Seamlessly interfacing AI into customer interactions
Carly Sutherland, Programme Director AI and Automation, RBS (UK)

Delivering a value-maximising branch network in an evolving digital retail landscape
Brendan Kerin, Deputy Director, Distribution and Head of Retail Operations, Permanent TSB (Ireland) and Matt Phillips, VP Banking, UK and Ireland, Diebold Nixdorf (UK)

Using big data to drive change

Evolving resource optimisation to deliver branch transformation
Paul Speight, Director of Service and Resource Optimisation, Lloyds Banking Group (UK) and Carl Christon, Director of Client Services, Kiran Analytics (UK)

Transforming processes through branch analytics
Tiziano Lui, Head of Organisational Development, Italy, UniCredit (Italy)

Should digital players invest in physical distribution?
Slawomir Kozioł, Head of Branch Strategy, mBank (Poland) and Piotr Sobiczewski, Branch Transformation Strategist, mBank (Poland)

The transformative role of branch staff

Transforming branches for the future – digitising branches to deliver a more client-centric experience
Dena Roten, Head of US Branch Channel, Citibank (USA)

Making people drivers of change, not casualties
Ashfaq Bandey, VP, Human Resources, Mashreq Bank (UAE)

Innovation is nothing without adoption
Dave Palmer, Head of Mobile and Digital Banking, Nationwide (UK) and Janice Diner, CEO and Founder, Horizn (Canada)

Cafes, stores and more – experiments in format

New branch challenges
Alfonso Soleto, Think-Tank Leader Omnichannel and Processes, Santander (Spain)

Making good things happen – a progressive new format
Halldór Harðarson, Head of Marketing, Arion Bank (Iceland)

From branch to store – what can banks learn from retailers?
Joe Ballantyne, Director, Futures Specialist, Financial Services Lead, Kantar Consulting (UK) and Jo Lloyd, Director of Consulting, Retail, Sales and Shopper, Financial Services Lead, Kantar Consulting (UK)

Creating a transformative journey – a genuine alternative to major banks
David Lewis, Chief Sales Officer, People’s Choice Credit Union (Australia) and Kristina Hetherington, Managing Director Design Clarity (UK)

From cost cutting to revenue generation

Using technology to drive sales
Boğaç Devrimci, Head of Branch Transformation Project İşbank, (Turkey) and Gerçek Nasuhoğlu, Head of Digital Transformation Programme, İşbank (Turkey)

Transforming the branch experience by changing from a traditional bank to a challenger bank
Iakovos Giannaklis, General Manager, Retail Banking, Eurobank (Greece)

A new service model to maximise the value of the branch
Burcu Bacioglu, Process Development Manager and Project Lead of Branch Transformation, Garanti Bank (Turkey)

Seamless omnichannel integration

Client interaction platform for UBI Banca’s new branch model
Nicola Testa, Head of Application Management and Middle Tier, Omnichannel Applications, UBI Banca (Italy) and Mark Aldred, Head of Sales, Auriga (UK)

Omnichannel banking – the strategic role of ABMs
James Popalis, VP, Omnichannel Strategy, Workforce Productivity and Retail Banking Technology, Scotiabank (Canada)

Correspondent banking
Nori Lermen, Director of Innovation and Expansion, Saque e Pague (Brazil)

Designing for an enhanced customer experience

Remodelling the bank branch experience
Ibrahim Gailani, Head of Branch Transformation, Oman Arab Bank (Oman) and Pete Champion, Group Partner and Creative Strategy Director, I-AM (UK)

The retail network redesigned – leveraging digital-era opportunities in a business-effective way
Wojciech Rybak, Member of the Management Board, Bank Millennium (Poland)

Putting members first – creating an experience true to us
Matt Mannings, Head of Branch Network, Coventry Building Society (UK) and James White, Design Director, allen international – part of Accenture (UK)

How Millennium bcp improved branch experience and increased profitability
Sergio Magalhães, Director of IT, Millennium bcp (Portugal)

Closing keynotes

Expert panel: strategies for a sustainable branch network
Panellists: Sergio Magalhães, Director of IT, Millennium bcp (Portugal), Andy Mattes, Corporate Advisor and former President and CEO of Diebold Nixdorf (USA) and Bob Meara, Senior Analyst, Banking Group, Celent (USA)

Accelerating “Think Forward” – the evolution of branches
Philippine Risch, Partner, Aberkyn and former Commercial Director of ING (Netherlands)

Re-defining the role of the branch in a changing environment
Richard Newland, Director of Branch and Workplace Development, Nationwide (UK)

The future of retail banking – an alternative view
Michael Allen, Chairman, M.A. Consulting Group (UK)