Branch Transformation 2020


Realising the potential of the digital branch

Information technology – driving branch renewal
Peter Hazou, Director, Business Development, Financial Services, Microsoft (UK)

Digital risk and customer experience
Vinita Ramtri, Head of Risk, HSBC Kinetic (UK)

Transforming sales into digital sales
Anna Ehrström, Senior Manager, OP Life Assurance (Finland)

Communication – the heart of branch renewal
Mohamed Shawky, Senior Manager, Workplace Digitisation, Emirates NBD (UAE)

How the customer can inspire the branch of tomorrow

Letting the customer drive change
Jakob Arup Petersen, Global Head of Process Office, Danske Bank (Denmark)

Customer-obsessed transformation
Brian Parker, Head of Branch Transformation and Retail Real Estate, Barclays (UK)

The role of the branch in full-spectrum banking

What is the value of the branch?
Andrés Cueto, VP of Corporate Real Estate, TDECU (USA)

Developing an omnichannel proposition
Dinko Lucic, President of the Management Board, PBZ (Croatia)

Branch and relationship banking in an omnichannel structure
Aybala Simsek, EVP, Strategy, Transformation and HR, Sekerbank (Turkey)

The branch transformation journey – design, implementation and perception
Murat Erdag, Head of Product Management, QNB (Qatar)

Developing a customer-centric branch strategy

The bank branch – serving customers at key life moments
Stefania Allegra, Strategy and Marketing Specialist, Retail Banking, BNP Paribas (France)

A digital solution that keeps the personal touch
Norbert Kovats, Head of Retail Operational Service Center, K&H Bank (Hungary)

Persona maps and branch transformation
Ibrahim Gailani, former Head of Branch Transformation, Oman Arab Bank (Oman)

Designing the next generation of branches

Barclays’ new flagship stores – a case study
Graeme Elder, Head of Retail Design, Barclays (UK)

From branch to shop
Ronald Pieters, Director Retail and Advice, SNS Bank (Netherlands)

Aesthetics, design and new automation concepts
Alex Camilleri, Head of Support, APS Bank (Malta)

The future of branch banking

Is the branch of today fit for the customer of tomorrow? TBC

The future of the branch in the US market
Simon Griffiths, EVP, Head of Distribution and Deposits, Citizens Bank (USA)

Where will the branch be in five years’ time?
Alex Maple, Senior Research Analyst, RBR (UK)



Note: Sessions are indicative and subject to change