Branch Transformation 2020

Park Plaza Riverbank Hotel, London

17th-18th November 2020

Branch Transformation is the world’s leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value.

More than 580 delegates representing 180+ pioneering banks and industry partners from 50+ countries worldwide attended Branch Transformation 2019click here to see the list of organisations represented at the conference. Preparations for the 2020 event are already underway, so please get in touch to get involved.

get involved

Exhibit or sponsor:
email Amanda Hardy

Submit a speaker proposal:
email Robert Chaundy

book online or email Dani Wright

Media and press: 
request a press pass or email
Abigail Milne


Standard – 2 days:
£1,600 +vat until 31/05/2020
(normally £2,000 +vat)

Standard – 1 day:
£1,120 +vat until 31/05/2020
(normally £1,400 +vat)

Additional sponsor/exhibitor:
£900 +vat (delegate must be employed by a confirmed sponsor or exhibitor)

conference hotel

Branch Transformation 2020 will be held at the Park Plaza Riverbank Hotel in London. Click here for preferential rates on guest rooms.

speaker agenda

Click here to explore the speaker agenda for the 2019 conference.

Key themes:

AI in customer intelligence • Assisted self-service • Branch process redesign • Cash automation and recycling • Coin handling • CRM • Customer experience • Data analytics • Digital transformation • Human-centred design • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Technology-driven transformation • Video analytics and security

sponsors and exhibitors

Exhibiting or sponsoring at Branch Transformation provides your company with unparalleled networking and brand raising opportunities. We would like to thank all of our sponsors and exhibitors at Branch Transformation 2019 for helping make the event a great success! For further details on our sponsors and exhibitors, please click on the floorplan.

RBR events attract an exceptionally high number of international bank delegates, offering sponsors and exhibitors unparalleled brand building and networking opportunities.

media and press

We offer complimentary press accreditation to editorial team members, freelance journalists, broadcasters and analysts wishing to cover the event. Media accreditation gives full access to Branch Transformation, including all content sessions, the exhibition hall and networking events.

For media relations please email Abigail Milne or
request a press pass

media partners

Thank you to our official media partners: Banking Automation Bulletin • Financial ITFintech Finance • Fintech FuturesIBS JournalPayments Cards & Mobile



organiser perspective

interview with fintech finance

highlights Diebold Nixdorf

podcast by ACF Technologies