Branch Transformation 2018

Royal Lancaster Hotel, London

27th-28th November 2018

Banks are under unprecedented pressure to manage costs, while simultaneously improving the customer experience. Mass adoption of mobile and digital banking services is transforming the way customers interact with their bank. In order to remain relevant and profitable, the branch must inevitably change. Whether you are starting out on the process, or optimising your network, Branch Transformation 2018 is the ideal forum for evaluating your next steps. A high-quality speaker programme forms the core of the two-day event. It includes best‑practice case studies from leading banks, showcasing their response to the challenge of making the branch fit for purpose in this new paradigm.

get involved

Exhibit or sponsor: 
email Amanda Hardy

Submit a speaker proposal: 
email Emily Beeby

book online or email Joanne Kumire

Media and press: 
email Abigail Milne

ticket prices

Banks and IADs: 
£1,120 until 31/03/18
(normal price £1,400)

Others (suppliers etc.):
£1,600 until 31/03/18
(normal price £2,000)


media partners

Thank you to our official media partners:

Banking Technology  |  Card & Payments World  |  Financial IT  |  Fintech Finance  |  FStech  |  IBS Journal  |  Kiosk Solutions  |  Payments Cards and Mobile  |  Payment Week

exhibiting and sponsoring

The floorplan on the right shows the exhibitors in 2017. Please contact us for 2018 booth availability. We also offer a range of sponsorship and branding opportunities.

To discuss your requirements, or receive a conference prospectus, please contact Amanda Hardy.


speaker agenda

Click here to view the latest agenda.

Key themes:

Branch design • Branch processes • Cash management • Cash recycling • Coin handling • Customer experience • Data analytics • Digital transformation • Omnichannel • Mobile banking • Role of staff • Teller automation • Video technology

To propose a speaker please email Emily Beeby



interviews 2017

organiser perspective

interviews 2016