Branch Transformation 2019

Park Plaza Riverbank Hotel, London

19th-20th November 2019

Branch Transformation 2019 is the world’s leading conference dedicated to the branch and digital transformation. It is the ideal forum for evaluating the next steps in your journey to perfect the branch. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing their responses to the new banking paradigm.

More than 580 delegates representing 180+ pioneering banks and industry partners from 50+ countries worldwide are already registered to attend Branch Transformation 2019click here to see the list of organisations represented and book now to join them.

get involved

Exhibit or sponsor:
email Emily Beeby

Submit a speaker proposal:
email Robert Chaundy

book online or email Dani Wright

Media and press: 
request a press pass or email
Abigail Milne


Retail banks and IADs: 

£1,400 +vat

Standard (suppliers etc.):

£2,000 +vat

Additional passes for sponsors and exhibitors available through online
booking for just £900 +vat.

conference hotel

A limited allocation of guest rooms has been negotiated at the Park Plaza Riverbank Hotel, for 18th and 19th November 2019, at a preferential rate of £159 +vat.

Please visit or call the hotel on+44 20 7958 8000 quoting ‘Branch Transformation 2019’ to book.

speaker agenda

The two-day speaker programme features case studies by pioneering banks and thought leadership sessions by industry experts, offering delegates the opportunity to learn and be inspired. Click here to explore the speaker agenda.

Key themes:

AI in customer intelligence • Assisted self-service • Branch design • Branch process redesign • Cash automation and recycling • Coin handling • CRM • Customer experience • Data analytics • Digital transformation • Human interactions • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Teller automation • Video analytics and security

sponsors and exhibitors

Exhibiting or sponsoring at Branch Transformation 2019 provides your company with unparalleled networking and brand raising opportunities. The main exhibition hall is now sold out, but please contact us if you would like to join the waiting list in case a last-minute opening becomes available. For further details on our sponsors and exhibitors, please click on the floorplan.

RBR events attract an exceptionally high number of international bank delegates, offering sponsors and exhibitors unparalleled brand building and networking opportunities.

media and press

We offer complimentary press accreditation to editorial team members, freelance journalists, broadcasters and analysts wishing to cover the event. Media accreditation gives full access to Branch Transformation 2019, including all content sessions, the exhibition hall and networking events.

For media relations please email Abigail Milne or
request a press pass

media partners

Thank you to our official media partners: Banking Automation Bulletin • Financial ITFintech Finance • Fintech FuturesIBS JournalPayments Cards & Mobile



organiser perspective

fintech finance summary

See the fintech finance website for more interviews from Branch Transformation 2018