Park Plaza Riverbank Hotel, London
30th November to 1st December 2021
Branch Transformation is the world’s leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value.
A record 1,000 delegates representing 290 organisations from 77 countries worldwide registered to attend the virtual Branch Transformation 2020. Click here to see a list of all the banks, analysts and industry suppliers you could meet at the event.
Exhibit or sponsor:
email Amanda Hardy
Submit a speaker proposal:
email Robert Chaundy
£1,600 +vat until 28/02/2021
(usual price £2,000 +vat)
£900 +vat (delegate must be employed by a confirmed sponsor or exhibitor)
Branch Transformation 2021 will be held at the Park Plaza Riverbank Hotel in London. Details of a special bedroom rate for conference delegates will be added to this page soon.
Click here to view the latest speaker agenda. The speaker agenda is still live with all presentations available on-demand – click on the right-hand image for further details.
AI in customer intelligence • Assisted self-service • Branch process redesign • Cash automation and recycling • Coin handling • COVID-19 • Customer experience • Data analytics • Digital transformation • Human-centred design • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Technology-driven transformation • Video analytics and security
The floorplan to the right shows exhibitors at Branch Transformation 2020. For further details on our sponsors and exhibitors, please click on the floorplan.
To find out more about Branch Transformation 2021, or receive a prospectus, please contact Amanda Hardy.
media and press
We offer complimentary press accreditation to editorial team members, freelance journalists, broadcasters and analysts wishing to cover the event. Media accreditation gives full access to Branch Transformation, including all content sessions, the exhibition hall and networking facilities.