Branch Transformation 2018

Royal Lancaster Hotel, London

27th-28th November 2018

Banks are under unprecedented pressure to manage costs, while simultaneously improving the customer experience. Mass adoption of mobile and digital banking services is transforming the way customers interact with their bank. In order to remain relevant and profitable, the branch must inevitably change. Whether you are starting out on the process, or optimising your network, Branch Transformation 2018 is the ideal forum for evaluating your next steps. A high-quality speaker programme forms the core of the two-day event. It includes best‑practice case studies from leading banks, showcasing their response to the challenge of making the branch fit for purpose in this new paradigm.

Branch Transformation 2018 is the world’s leading conference dedicated to branch and digital transformation. The event attracts 550+ pioneering banks and industry partners from over 50 countries worldwide – click here to see the list of organisations currently registered to attend.

get involved

Exhibit or sponsor: 
email Emily Camara

Submit a speaker proposal: 
email Emily Beeby

book online or email Lisa Luisi

attending organisations

Media and press: 
request a press pass
or email Abigail Milne

ticket prices

Banks and IADs: 
£1,400 +vat

Others (suppliers etc.):
£2,000 +vat

Discounted rates for additional passes for sponsors and exhibitors available through online booking


media partners

Thank you to our official media partners:

Banking Automation Bulletin  Financial IT Fintech Finance  Fintech Futures  IBS Journal  Payments Cards and Mobile

exhibiting and sponsoring

The exhibition hall has now sold out. For further details on our sponsors and exhibitors, please click on the floorplan.

We also offer a range of sponsorship and branding opportunities.

To discuss your requirements, or receive a conference prospectus, please contact Emily Camara.

speaker agenda

Click here to view the latest agenda.

Key themes:

Artificial intelligence and machine learning • Assisted self-service • Branch design • Branch process redesign • Cash automation • Cash recycling • Coin handling • CRM • Customer experience • Data analytics • Digital transformation • Human interactions • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Teller automation • Video analytics

To propose a speaker please email Emily Beeby



interviews 2017

organiser perspective

interviews 2016