Branch Transformation 2022

Park Plaza London Riverbank Hotel, London
29th to 30th November 2022

Branch Transformation is the world’s leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value.

RBR is excited to be welcoming delegates back to its in-person conferences and is fully committed to ensuring everybody has a safe and successful experience – see here for details of the key measures that have been put in place.

Attending organisations

400+ delegates representing 130+ organisations from 50+ countries attended Branch Transformation 2022. Click here to see a list of organisations represented at the event.

get involved

Exhibit or sponsor:
email Amanda Hardy

Submit a speaker proposal:
email Jeni Bloomfield

book online or email Dani Wright

Media and press: 
request a press pass or email
Abigail Milne


£2,000 +vat

Additional sponsor/exhibitor:
£900 +vat (delegate must be employed
by a confirmed sponsor or exhibitor)


The conference is held at the Park Plaza London Riverbank Hotel.

speaker agenda

The Branch Transformation 2022 speaker agenda included some of the world’s leading banks, technology providers and industry experts – click here to see the 2022 programme.

Key themes:

AI in customer intelligence • Assisted self-service • Branch process redesign • Cash automation and recycling • Coin handling • COVID-19 • Customer experience • Data analytics • Digital transformation • Human-centred design • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Technology-driven transformation • Video analytics and security

sponsors and exhibitors

Thank you to all of our sponsors and exhibitors for supporting Branch Transformation 2022. For further details on our sponsors and exhibitors, please click on the floorplan. Please get in touch to discuss exhibition and sponsorship opportunities at next year’s conference.

To find out more about our Retail Bank Transformation 2023 conferences in Charlotte NC on 27th-29th June and in London on 28th-29th November, please contact Amanda Hardy.

media and press

We offer complimentary press accreditation to editorial team members, freelance journalists, broadcasters and analysts wishing to cover the event. Media accreditation gives full access to Branch Transformation, including all content sessions, the exhibition hall and networking facilities.

For media relations please email Abigail Milne or
request a press pass

media partners

Thank you to our official media partners: Banking Automation Bulletin • Financial ITFintech FinancePayments Cards & Mobile


redefining the branch

interview with fintech finance

highlights Diebold Nixdorf