Branch Transformation 2020

Park Plaza Riverbank Hotel, London

Physical conference: 17th-18th November 2020
Virtual conference: 23rd-24th November 2020

Branch Transformation is the world’s leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value.

Please note that due to the possibility of travel restrictions continuing into the second half of the year, Branch Transformation 2020 will be run as both a physical (in-person) conference and expo, and a few days later as a full virtual conference and expo. This not only guarantees that Branch Transformation 2020 will go ahead, but maximises the opportunity for delegates, speakers, sponsors and exhibitors to get involved.

Preparations for the 2020 event are well underway, so please get in touch to get involved and click here to see the list of organisations represented at the 2019 conference.

get involved

Exhibit or sponsor:
email Amanda Hardy

Submit a speaker proposal:
email Robert Chaundy

book online or email Dani Wright

Media and press: 
request a press pass or email
Abigail Milne


Standard ticket:
£1,600 +vat until 31/08/2020
(normally £2,000 +vat)

Additional sponsor/exhibitor:
£900 +vat (delegate must be employed by a confirmed sponsor or exhibitor)

conference hotel

Branch Transformation 2020 will be held at the Park Plaza Riverbank Hotel in London. Click here for preferential rates on guest rooms.

speaker agenda

Click here to view the latest speaker agenda.

Key themes:

AI in customer intelligence • Assisted self-service • Branch process redesign • Cash automation and recycling • Coin handling • CRM • Customer experience • Data analytics • Digital transformation • Human-centred design • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Technology-driven transformation • Video analytics and security

sponsors and exhibitors

The floorplan to the right shows available booths at Branch Transformation 2020. For further details on our sponsors and exhibitors, please click on the floorplan.

This year’s event will comprise a physical and a virtual conference and expo, broadening reach to a new and larger set of bank delegates who would not previously have travelled, enhancing networking through real-time chat functionality and video meetings, and enabling post-event engagement through virtual conference platform for up to a month.

To discuss your requirements, or receive a conference prospectus for Branch Transformation 2020, please contact Amanda Hardy.

media and press

We offer complimentary press accreditation to editorial team members, freelance journalists, broadcasters and analysts wishing to cover the event. Media accreditation gives full access to Branch Transformation, including all content sessions, the exhibition hall and networking events.

For media relations please email Abigail Milne or
request a press pass

media partners

Thank you to our official media partners: Banking Automation Bulletin • Financial ITFintech Finance • Fintech FuturesIBS JournalPayments Cards & Mobile



organiser perspective

interview with fintech finance

highlights Diebold Nixdorf

podcast by ACF Technologies