Branch Transformation 2021

Park Plaza Riverbank Hotel, London
30th November to 1st December 2021

Branch Transformation is the world’s leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value.

Attending organisations

300 delegates representing 190 organisations are registered to attend Branch Transformation 2021. Click here to see a list of registered organisations.

get involved

Exhibit or sponsor:
email Amanda Hardy

Submit a speaker proposal:
email Gillian Shaw

book online or email Dani Wright

Media and press: 
request a press pass or email
Abigail Milne


£1,600 +vat until 22/10/2021
(usual price £2,000 +vat)

Additional sponsor/exhibitor:
£900 +vat (delegate must be employed by a confirmed sponsor or exhibitor)


Branch Transformation 2021 will be held at the Park Plaza Riverbank Hotel in London. Accommodation is available on 29th and 30th November at the special rate of £159 plus VAT. Click here to make your reservation.

speaker agenda

The Branch Transformation speaker agenda includes some of the world’s leading banks, technology providers and industry experts – click here to see the current programme.

Key themes:

AI in customer intelligence • Assisted self-service • Branch process redesign • Cash automation and recycling • Coin handling • COVID-19 • Customer experience • Data analytics • Digital transformation • Human-centred design • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Technology-driven transformation • Video analytics and security

sponsors and exhibitors

The floorplan to the right shows confirmed exhibitors at Branch Transformation 2021. For further details on our sponsors and exhibitors, please click on the floorplan.

To find out more about Branch Transformation 2021, or receive a prospectus, please contact Amanda Hardy.

media and press

We offer complimentary press accreditation to editorial team members, freelance journalists, broadcasters and analysts wishing to cover the event. Media accreditation gives full access to Branch Transformation, including all content sessions, the exhibition hall and networking facilities.

For media relations please email Abigail Milne or
request a press pass

media partners

Thank you to our official media partners: Banking Automation Bulletin • Financial ITFintech Finance • Payments Cards & Mobile


highlights Diebold Nixdorf

organiser perspective

interview with fintech finance

research panel

podcast by ACF Technologies