Branch Transformation 2019

Park Plaza Riverbank Hotel, London

19th-20th November 2019

Banks are under unprecedented pressure to manage costs, while simultaneously improving the customer experience. Mass adoption of mobile and digital banking services is transforming the way customers interact with their bank. In order to remain relevant and profitable, the branch must inevitably change. Whether you are starting out on the process, or optimising your network, Branch Transformation 2019 is the ideal forum for evaluating your next steps. A high-quality speaker programme forms the core of the two-day event. It includes best‑practice case studies from leading banks, showcasing their response to the challenge of making the branch fit for purpose in this new paradigm.

Branch Transformation 2019 is the world’s leading conference dedicated to the branch and digital transformation. The event attracts 550+ pioneering banks and industry partners from over 50 countries worldwide – click here to see the list of the 184 organisations represented at the 2018 conference.

get involved

Exhibit or sponsor: 
email Emily Beeby

Submit a speaker proposal: 
email Robert Chaundy

book online or email Lisa Luisi

attending organisations

Media and press: 
request a press pass
or email Abigail Milne

ticket prices

Banks and IADs: 
£1,120 +vat until 31/01/18
(normal price £1,400 +vat)

Others (suppliers etc.):
£1,600 +vat until 31/01/18
(normal price £2,000 +vat)

Discounted rates for additional passes for sponsors and exhibitors available through online booking


media partners

Thank you to our official media partners:

Banking Automation Bulletin  Financial IT Fintech Finance  Fintech Futures  IBS Journal  Payments Cards and Mobile

exhibiting and sponsoring

Thank you to all of our sponsors and exhibitors for helping make the 2018 event a tremendous success! For further details on our sponsors and exhibitors, please click on the floorplan.

To discuss your requirements, or receive a conference prospectus for Branch Transformation 2019, please contact Emily Beeby.

speaker agenda

Click here to view the agenda for this year’s event.

Key themes:

Artificial intelligence and machine learning • Assisted self-service • Branch design • Branch process redesign • Cash automation • Cash recycling • Coin handling • CRM • Customer experience • Data analytics • Digital transformation • Human interactions • Omnichannel integration • Managed services • Mobile banking • Role of staff • Security • Teller automation • Video analytics

To propose a speaker please email Emily Beeby



interviews 2017

organiser perspective

interviews 2016