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Teller Automation

Published: March 2007
Countries covered: Austria • Canada • France • Germany • Italy • Mexico • Russia • Spain • United Kingdom • Ukraine • USA
Title: Teller Assist Units in Europe and North America
Full report: £19,000
• Europe: £13,000 (printed + electronic multi-user licence)
• North America: £6,000 (printed + electronic multi-user licence)

Download order form (PDF 59 K)

Download a free article based on the teller automation report (PDF 439 K)

The bank branch is increasingly regarded as a key marketing channel for customer acquisition and retention, and for selling revenue-generating products.

Teller Assist Units (TAUs) are receiving renewed interest as part of a broader redefinition of the bank branch, the move to open-plan layouts and the continued strive for operational and commercial efficiency.

The TAU has reached a high level of penetration in certain markets, but it has yet to achieve the same universal appeal as the ATM and significant variations remain between individual countries. Many industry observers believe that the market for TAUs is about to enter a new paradigm, as financial institutions conduct wholesale reviews of branch strategy, and cash handling in branches undergoes rapid transformation.

This study, which is based on an extensive survey of 126 banks in eight key European countries and in North America, examines the current deployment levels and assesses how the market is likely to evolve over the next five years.

The information and insights contained in this report will help suppliers make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:

• How branch strategies are evolving
• The current size and structure of the market for TAUs
• How the TAU market is likely to change over the next few years
• Which countries have the largest potential for TAU solutions
• The main market drivers and inhibitors
• The critical market requirements – including cash recycling functionality

Outline of Report Contents:

The report comprises an introductory chapter and individual country reports, which have a common structure:

• Banking Structure
• Branch Strategies – evolution of branches, current branch numbers and teller positions
• Current Installed Base of TAUs – main deployers, suppliers, market requirements
• Profiles of Individual Institutions – branch strategy, experience using TAUs, future demand
• Future of the TAU Market – drivers and inhibitors, forecasts and underlying assumptions

The information in Teller Assist Units is based on extensive primary research and is not available from any other source.
 
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