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Teller Automation

Published: Mar 2009
Pages: 760
Countries covered: 25 detailed country reports
EMEA: Austria • France • Germany • Italy • Poland • Portugal • Russia • South Africa • Spain • Switzerland • Turkey • UK • Ukraine
Americas: Argentina • Brazil • Canada • Mexico • USA
Asia-Pacific: Australia • China • India • Malaysia • South Korea • Taiwan • Thailand 
Title: Teller Assist Units 2009
Full report: £30,000 (printed + electronic multi-user licence)

Download order form (PDF 71 K)

Download a free article based on the teller automation report (PDF 425 K)

At the end of the 1990s, the demise of the branch was forecast and the days of teller assist units (TAUs) were thought to be numbered. However, both have now become key components of banks' retail strategies.

A new study by RBR has found that the number of TAUs worldwide has increased by more than 50%, from 95,000 in 2001 to 145,000 by the end of 2008. The market is expected to continue expanding rapidly to reach 240,000 by 2013. This accelleration in the uptake of TAUs mirrors the renewed focus on converting to open-plan branches.

This study, which is based on an extensive survey of 218 banks in 25 key markets worldwide conducted between October and December 2008, examines the current deployment levels and assesses how the market is likely to evolve over the next five years.

The information and insights contained in this report will help suppliers make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:

  • How branch strategies are evolving
  • The current size and structure of the market for TAUs
  • How the TAU market is likely to change over the next few years
  • Which countries have the largest potential for TAU solutions
  • The main market drivers, inhibitors and vendor selection criteria
  • The critical market requirements

Outline of Report Contents:

The 760-page report comprises an introductory chapter and 25 individual country reports, which have a common structure:

  • Banking Structure
  • Branch Strategies – evolution of branches and teller positions, branch configuration, alternative branch technology
  • Installed Base of TAUs – main deployers, suppliers, service and maintenance, market requirements, customer acceptance, terminal usage, connectivity
  • Key Market Drivers, Inhibitors and Selection Criteria
  • Future of the TAU Market – forecast levels of branches and teller positions, future market requirements, forecasts levels of TAUs and underlying assumptions

The information in Teller Assist Units 2009 is based on extensive primary research and is not available from any other source.
 
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