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“RBR’s cards research provides us with strategic, industry benchmark data of a quality which is heads above anything else available.”
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"The level of detail and quality of research that RBR provides is simply not available from any other source."
NCR

"We require reliable and comprehensive research at both the deployer and country level. For more than a decade, RBR has provided us with such research."
Wincor Nixdorf

"We use RBR's Global ATM Study both for strategic planning centrally and for tactical planning and customer support at the local country level. The study has comprehensive geographic coverage and enough depth to allow us to access information that results in analyses that would have otherwise been impossible or impractical."
Diebold

Teller Assist Units

Published: Mar 2011
Pages: 860
Countries covered: 25 detailed country reports
Europe: Austria • France • Germany • Italy • Poland • Portugal • Russia • Spain • Switzerland • Turkey • Ukraine • United Kingdom
Middle East and Africa: Morocco • Saudi Arabia • South Africa
Americas: Brazil • Canada • Colombia • Mexico • USA
Asia-Pacific: Australia • China • India • Malaysia • New Zealand 
Title: Global Teller Assist Units 2011
Full report: £30,000 (printed + electronic multi-user licence)

Download order form (PDF 558 K) 

A renewed focus on the bank branch is reflected not just in an increasing number of bank branches, but also in new investments in refurbishing older branches.

According to a new study by RBR the number of bank branches worldwide increased by 10% between 2003 and 2010. Teller automation is inexticably linked to the wider process of branch transformation, and since 2003, the number of teller assist units (TAUs) has increased by 46% to reach 164,000.

This study, which is based on an extensive survey of banks in 25 key markets worldwide, examines the current deployment levels and assesses how the market is likely to evolve over the next five years.

The information and insights contained in this report is not available from any other source, and will help suppliers make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:

  • How branch strategies are evolving
  • The current size and structure of the market for TAUs
  • How the TAU market is likely to change over the next few years
  • Which countries have the largest potential for TAU solutions
  • The main market drivers, inhibitors and vendor selection criteria
  • The critical market requirements

Outline of Report Contents:

The 860-page report comprises an introductory chapter and 25 individual country reports, which have a common structure:

  • Banking structure
  • Branch strategies – evolution of branches and teller positions, branch configuration, alternative branch technology
  • Installed base of TAUs – main deployers, suppliers, service and maintenance, market requirements, customer acceptance, terminal usage, connectivity
  • Key market drivers, inhibitors and vendor selection criteria
  • Future of the TAU market – forecast levels of branches and teller positions, future market requirements, forecasts levels of TAUs and underlying assumptions
  • Deployer profiles

The information in Teller Assist Units 2009 is based on extensive primary research and is not available from any other source.
 
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