“RBR’s cards research provides us with strategic, industry benchmark data of a quality which is heads above anything else available.”
MasterCard

"The level of detail and quality of research that RBR provides is simply not available from any other source."
NCR

"We require reliable and comprehensive research at both the deployer and country level. For more than a decade, RBR has provided us with such research."
Wincor Nixdorf

"We use RBR's Global ATM Study both for strategic planning centrally and for tactical planning and customer support at the local country level. The study has comprehensive geographic coverage and enough depth to allow us to access information that results in analyses that would have otherwise been impossible or impractical."
Diebold

Executive Reports

RBR’s “Executive Reports” provide expert opinion on topical issues in the banking automation, ATMs, cards and payments sectors. They provide a mix of information, analysis, insights and implications and are aimed at senior executives or others looking for informed commentary on key industry issues. 

Executive reports quick links:
Mobile Banking | EMV Chip Applications | Branch Banking | In-Store Banking | Self-Service Banking | Commercial Cards | SME Banking 


 

Mobile Banking: Best practice and case studies 

Published: October 2013
Pages: 143
Author: David Cavell
Price: £1,200 (printed – see order form for other formats)

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This executive report provides a view of current global best practice in mobile banking through a selection of international case studies. The report highlights an amazing level of creativity within the mobile banking sector and the ability to transform ideas into solutions.

The report is split into two sections: the first section focuses mainly on retail banking case studies, while the second proposes an optimal approach to the development and implementation of a mobile banking strategy, by considering a series of core issues.


 

EMV Chip Applications: A world of opportunities 

Published: May 2013
Pages: 192
Author: Nick Collin
Price: £1,600 (printed – see order form for other formats)

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This independent executive report reviews the opportunities created by the global migration from magnetic stripe to chip card technology.

Interest in the EMV chip has been heightened by the growth in mobile payments, as many of these mobile solutions are enabled by the EMV chip itself. There have been other important recent developments, such as chip-based display cards, all of which are analysed in the report. With the USA finally joining the EMV migration, there has never been a better time to exploit the EMV chip infrastructure by adding cost-effective, value generating applications to the chip.


 

Branch Banking II: Case studies for the next generation

Published: December 2012
Pages: 153
Author: David Cavell
Price: £1,200 (printed – see order form for other formats)

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Branch Banking II and RBR’s original Branch Banking report provide unique insights into best practice in retail banking around the world. Case studies, illustrated with numerous photos and accompanied by insightful commentary, provide the reader with the chance to observe the amazing diversity of initiatives retail banks are taking to attract and retain customers and improve profitability. Whether you are a bank, a supplier, or other industry participant, these case studies will inspire you to better serve your customers.


 

In-Store Banking: Best Practice and Case Studies

Published: February 2012
Pages: 68
Author: David Cavell
Price: £1,200 (printed – see order form for other formats)

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The in-store branch has its origins in the late 19th century, but this report looks at the modern in-store branch of today.

This latest report in RBR’s Executive Reports series addresses the delivery of financial services through branches located in retail stores – these services may be operated by bankers, credit unions, retailers-cum-bankers and retailers acting as agents offering ‘own-label’ products from authorised institutions.

The USA was the first country to embrace in-store banking, but banks in other markets have followed this lead and a new generation of in-store branches has emerged around the world. This report provides insights and examples of how in-store branches can play a valuable role in extending the penetration and sales effectiveness of retail banking delivery channels.


 

Self-Service Banking: Best Practice and Case Studies

Published: August 2011
Pages: 148
Author: David Cavell
Price: £1,200 (printed – see order form for other formats)

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Click here to download a free article based on the Self-Service Banking report (PDF 137 K)

This new report in RBR’s Executive Reports series addresses self-service strategy in the context of retail banking strategy more broadly. It provides an overview of how self-service banking is being used and developed within an increasingly complex multi-channel delivery environment. The report aims to inform the thinking of senior executives on the critical issues that must be addressed in order to maximise the benefits that self-service can deliver.

The first part of the report considers the role of self-service in retail banking through a set of case studies from around the world. The second part reviews, with examples, the issues that contribute to the effectiveness of the self-service investment. It offers guidance on developing and implementing a comprehensive self-service strategy.


 

Commercial Cards: Best Practice and Case Studies

Published: March 2011
Pages: 117
Author: David Cavell
Price: £1,200 (printed – see order form for other formats)

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Click here to download a free article based on the Commercial Cards report (PDF 195 K)

With the notable exception of the USA, the commercial cards market around the world is surprisingly under-developed. This report argues that a large market still remains to be exploited, and that if local players do not take advantage, others will.

The report reviews the range of payment card products that are available to serve the needs of different types and sizes of businesses. It discusses the added-value features offered with commercial cards, such as management information systems, that deliver control and administrative benefits, and also examines risk management and operational issues.

As with the other reports in this series, the report uses case studies from around the world to highlight what can be achieved by those who take the initiative.


 

SME Banking: Best Practice and Case Studies

Published: October 2010
Pages: 151
Author: David Cavell
Price: £1,200 (printed – see order form for other formats)

Click here to download a summary table of contents and order form

Click here to download a detailed table of contents

Click here to download a free article based on the SME Banking report (PDF 357 K)

The SME sector is served by both long established banks and newer players. The market leaders have well developed strategies that have brought success for both themselves and their clients. However, the recent economic difficulties have opened up fault lines in the relationships between many banks and their SME clients.

This report reviews up-to-date case studies from across the world and accesses important research in order to identify the key drivers of success in SME banking. It also reflects the principal lessons to be learned from the experience of the recent financial crisis. As such it provides an insightful and timely guide to the critical success factors for banks seeking to develop a profitable share of the SME market.


 
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